Acer Monitor does not work with dell laptop. Please help

Juzzie07
Juzzie07 Member Posts: 1 New User
edited May 2023 in Monitors

I have just purchased an acer monitor and I cannot get it to connect to my Dell Latitude laptop via HDMI cable. Are these two not compatible? Is there something I need to do? I have updated all my drivers (well at least I thought I have). I am desperate to get it working! Any help would be amazing!

Thank you.

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    It should just work. Check and verify the cable is good. Which monitor do you have? Does it work on other computers? Which laptop do you have? Do other monitors work with it?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • zkhan5
    zkhan5 Member Posts: 1 New User
    edited July 8

    I'm experiencing the same issue. I have a Dell Vostro 3510 Laptop, and the second monitor is an Acer monitor where the display resolution is not being detected. Here is the link to the laptop: Dell Vostro 3510 on Amazon, and the Acer monitor I'm trying to use has 4K resolution: Acer monitor on Amazon. I have updated all the drivers and also checked the settings in Display → Layout section, but the Display resolution is not showing as 4K. Here is a screenshot.

    previously I have used this monitor with ASUS and HP laptops they were quite working great but dell laptop is quite frustrating😤😔

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    It's possible the Dell only supports FHD on the external video port…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.