Acer aspire A715-51G Touchpad not showing after installing new windows 10

MillerGF
MillerGF Member Posts: 17 Troubleshooter
edited May 2023 in Aspire Laptops

I installed new win10 in my Acer aspire A715-51G but touchpad is not showing in device manager or windows settings even after installing windows updates and installing the driver from acer website

[Edited the thread to add model name]

Best Answer

  • MillerGF
    MillerGF Member Posts: 17 Troubleshooter
    Answer ✓

    Thanks for all the comments,

    The problem is solved!

    I downloaded driver booster and updated all the drivers in it but with option "more stable" and it finally worked!

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,361 Trailblazer
    edited May 2023

    First find out if you have an Elan or a Synaptics touchpad and what version did you download from Acer Support?

    Version 19.0.25.11 Synaptics or Version 13.6.21.1 ELANTECH (these are both W11 drivers)

    Your laptop is a Windows11 machine, why did you downgrade to W10 with an ISO file, your drivers are all W11?

    I recommend that you Reset your laptop to Windows11 in Troubleshoot (hold down the Shift key + Restart or reboot and when the Acer logo appears press Alt+F10). If Reset does not load W11 because you reformatted your drive bring the laptop to Acer Services in your country and ask for a complete reinstall of OEM Windows11 Home and all drivers (factory reset). They will charge a service fee of $25. You can ask Acer if they can install Windows10 22H2 on your laptop but keep in mind that W10 support stops Q4 2025 so you will have to upgrade to W11 after 2 years anyway.

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MillerGF
    MillerGF Member Posts: 17 Troubleshooter

    Win 10 is easy on RAM because I only have 8 RAM I will install win11 soon after upgrading my RAM to 16

  • MillerGF
    MillerGF Member Posts: 17 Troubleshooter
    edited May 2023

    I don't know, here's a screen from my d manager

    @egydiocoelho

  • There are several problem drivers. Go to windows update and download all updates. Check for optional updates as well.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MillerGF
    MillerGF Member Posts: 17 Troubleshooter

    Thanks for your care ❤

    I downloaded driver booster 10 and updated all the drivers and it finally

  • MillerGF
    MillerGF Member Posts: 17 Troubleshooter
    Answer ✓

    Thanks for all the comments,

    The problem is solved!

    I downloaded driver booster and updated all the drivers in it but with option "more stable" and it finally worked!