My AN 515-43 is getting shutdown when I try to play high FPS games.

Sasidhar

I used to play a lot of games a year ago. I didn't face any problems and I stopped playing now I installed GTA 5 and watchdogs. But when I open the moment the game starts it is getting shut down. I thought maybe a thermal paste change will the fix and then I tried watching the thermals I see those are normally raised around 90% but It was way more when I used to play. But still, the problem continues. I tried to see the logs but nothing I found. Today I found out that when I open the Brave browser and turn on the VPN that made the laptop shut down. I am not sure how can I troubleshoot this issue. Can someone help me out? BTW the configurations are Ryzen 5 and Radeon™ RX 560X

Puraw

https://community.acer.com/en/discussion/684733/my-an-515-43-is-getting-shutdown-when-i-try-to-play-high-fps-games

You are on W10 Home 22H2 and are you updating Windows monthly what is your version build now? I don't recommend using VPN unless you have privacy issues, and you should try the latest version of Windows Edge so much better than Brave.

Disable Hardware Acceleration in Personalize>Graphics settings and use Balanced Power Plan Not Best Performance.

If after this you are still crashing check your resources in Task Manager is RAM in use <50% of your installed RAM, is average CPU 2-5% with occasional high peaks, is your WIFI flat zero when you are not playing/chatting online? If your resources are in excess of this disable some/all Startup apps (Task Manager Startup tab) get rid of junk files with Storage Sense (type that in Search) click on the Temp icon and let it search for old update files like OLD DOS, takes a while then purge everything (maybe 20-30 GB). After that Optimize/defrag/trim your HDD/SSD. The shutdown problem indicates system file corruption and/or GPU driver issues. Go online and run Dism.exe /online /cleanup-image /restorehealth in the Command Prompt opened as administrator, after that has completed successfully run SFC /scannow (mind the space after SFC), that will find some corrupted files, run it again till you see No violations found.

You wrote you cannot find any logs after crashing, check if you are using Fast Startup as that blocks event logging, do a restart once a while or turn off Fast Startup. Check your Event Viewer Summary (top of menu) and you will see plenty of errors.

If you get video errors or any indication that your GPU drivers are giving you BSOD issues, do a Clean Boot with MSCONFIG and check in the Boot tab Base Video, reboot and your display drivers have been replaced with basic Windows drivers, work with that a few days to see if the shutdowns are no more happening. Then run MSCONFIG again and remove the base Video check mark and reboot in Safe Mode and uninstall all your display drivers with DDU. Reboot and Windows10 will install the best GPU drivers.

Don't overdo with the games, you don't have the more powerful (and cooler) Ryzen 7, your model ranks as a mid-range all-round with moderate gaming capabilities and is 4 years old, don't stretch things to the limit playing long hours UHD games, when you see temperatures rise near 90 deg. C. stop, take a break and let the laptop cool down.😉