Screen artifact It looks like specs of dust or dirt but within the screen and is clear

mxjid
mxjid Member Posts: 5 New User
edited May 2023 in Swift and Spin Series

Hi I`m new to the forum, I have an Acer swift 3 laptop that I bought brand new, in September 2022, specs of the laptop are; 16gb lpddr4x ram, core i7 - 1260p, 1tb ssd, 2.2k lcd screen.

I cleaned the screen with a slightly damp lint free microfibre cloth and noticed 2 specs of something unusual within the screen, I don`t know how long it has been there for but i have tried cleaning the screen well and not used any chemicals or anything, I will attach a picture to this post to show what i mean, the laptop is still under warranty.

It looks like specs of dust or dirt but within the screen and is clear in white background or bright backgrounds, any advice would be appreciated.

[Edited the thread to add issue detail]

Thanks

Answers

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    Acer has a specification for how many, and how large, screen defects are allowed. It likely varies from country to country. What do it say in the user manual for your locale?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mxjid
    mxjid Member Posts: 5 New User

    For the UK it's something like 5 pixels or subpixels, I went to the store I bought it from and they said they can replace the screen under warranty, So I may get that done when I have the time.