Issues with losing power I tried a replacement charger but that didn't seem to work either.

Big_DB
Big_DB Member Posts: 4 New User
edited May 2023 in Predator Laptops

Recenly my computer started to have trouble staying plugged in. It will act like you unplgged it from the charger then a few seconds later it will get power back and then go out again. I tried a replacement charger but that didn't seem to work either. Just wondering if anyone has seen this before.

[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,388 Trailblazer

    Hi @Big_DB please tell us what is the model of the computer and the version of Windows installed.
    From what you are saying and waiting for more answers that can help your question, the problem may be in the power supply circuit of the equipment, I think that it is not related to the battery or the feeder, in any case this must be verified by a technical service.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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  • Big_DB
    Big_DB Member Posts: 4 New User

    Hi Alejandro its a Helios 300 running windows 10

    Thank you

  • Puraw
    Puraw ACE, Member Posts: 14,047 Trailblazer

    There are some threads posted this month with the same topic for similar laptops, check it out; most got solved with the "Power Drain" methods (Pinhole or disconnect the battery) others by uninstalling the MS ACPI Battery controller in the Battery device, Device Manager and then rebooted. Changing the Power Plan from High Performance to Balanced will also help. Check the capacity of your battery in Windows Battery Report if the 100% charged capacity is still near new or Design capacity, and check if you see the Full Charged capacity dropping the last 3 days (this should not drop).

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,388 Trailblazer
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)