Suddenly my external speakers don´t work on my Acer Aspire E15

santamonica

I have an Acer Aspire E15 laptop. I´ve had external speakers with subwoofer (Plexgear Multi-media speaker system 2.1) connected for years working just fine. Suddenly no sound is coming out from the external speakers. I get sound from the laptop monitor speakers though. I have checked all the cables/connections and looked for updated drivers , which there were none. Does anyone have a clue why this can suddenly happen, and what to do about it?🤓

Jack22

@santamonica

Try to resetart the unit and check.

Also try to connect the speaker to any other device and check please

William_mk2

@santamonica

Try to check the sound icon on the bottom right corner of taskbar . Right click on it - open volume mixer - Try to chose external speakers

Go to sound settings - Check the outbound device. It should be external speakers

click on start - settings - system – sound – You will see  chose your output and input device 
On the " chose your output device "  - chose headset or speakers as you desire..

Try to unplug and plug the external speakers and check. Unplug the external speaker. Restart the computer. Connect the speaker now and check it.

Try windows x 
Go to device manager - Go to sound video and game controllers. Expand it 
Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine.. 

If it is still not working 
Uninstall the sound driver from device manager 
Dont restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the sound driver 

It should work fine.. 

santamonica

https://community.acer.com/en/discussion/comment/1197697#Comment_1197697

Unfortunately I don´t have another device to try the speakers on.

santamonica

https://community.acer.com/en/discussion/comment/1197704#Comment_1197704

William, thank you so much for all your suggestions! 🙏Sorry it´s taken me so long to respond to you but I´ve been away and haven´t been able to try all of your suggestions yet. I´ll get back to it again soon. 🙂