Aspire S13 notebook Battery not charging I have also reset bios and saved that again to no avail.

»»The new battery seemed to work fine however I don't take laptop with me
so has nearly always been plugged in on the study desk. Last week I did
take it away and noticed the battery was flat and now I see that it
doesn't charge»>battery indicator is blinking amber.»>

Blinking orange suggests battery may not be able to recover from going flat. Probably drained below the critical 5% charge level for some reason. Li ion batteries often fail and their internal charge regulator won't allow charging due to fire hazards.

Try this. First check the charger voltage output with a multi-meter. Should be about 19vdc. Then keep the laptop plugged in but still turned off for about 24 hours. If the battery charge LED is still blinking orange, replace the battery pack again.

All comments

(1) Search 'cmd' in Windows start menu.
(2) Right click command prompt near top of menu.
(3) Click run as administrator.
(4) Enter 'powercfg /batteryreport' at command prompt.
(5) Then return to the desktop. Open file explorer.
(6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.
(7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

https://community.acer.com/en/discussion/684175/aspire-s13-notebook-battery-not-charging-i-have-also-reset-bios-and-saved-that-again-to-no-avail

The no charging for older laptops is fixed by the Reset Battery procedures (there are many) discussed on this forum the last 3 weeks, the easiest one is the pin inserted for 1-2 minutes in the pinhole at the back till a click is felt, continuously, wait a few minutes and plug in the adapter to see if it charges, if still charging issues like only charges to 95% (hangs), uninstall MS ACPI Battery Controller in Device Manager and reboot.

If your notebook does not have a pinhole, disconnect the battery cable and press the power button for 2 minutes.

William_mk2

@Mimster

I am really sorry for the inconvenience.. Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

Try windows x
go to device manager
expand Battery
right click on all the items below battery – uninstall
Restart the computer

It should work fine..

If it still not working then ..

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

So it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions

With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
Turn the machine back on.
Disconnect the AC adapter.
Use battery power until the battery-low warning appears.
Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and discharged three times.

If it is still not working , it might be a faulty charger or battery. You might have to replace it.

(1) Search 'cmd' in Windows start menu.
(2) Right click command prompt near top of menu.
(3) Click run as administrator.
(4) Enter 'powercfg /batteryreport' at command prompt.
(5) Then return to the desktop. Open file explorer.
(6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.

(7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge
capacity.

https://community.acer.com/en/discussion/684175/aspire-s13-notebook-battery-not-charging-i-have-also-reset-bios-and-saved-that-again-to-no-avail

You reset what drivers? The adapter and battery are controlled by:

Uninstall both devices in Safe Mode (Starting Safe mode: hold the Shift key down + click on Restart) with Device Manager and reboot

Hi all and thank you for the suggestions. Apologies for late reply. The notifications went to my junk mail. JackE this is a screenshot of the battery report. I'm no expert at this but I think it shows that my previous battery was dying around June last year. I bought a new one on June 13th and installed it. Do I read from this report that the new battery is still ok? The readings go on to be the same until now. Really appreciate your help.

https://community.acer.com/en/discussion/comment/1198038#Comment_1198038

Thank you for the suggestion and have tried the battery reset pin hole, have removed battery and turned on power to drain the system etc etc. No change.

https://community.acer.com/en/discussion/comment/1199022#Comment_1199022

Yes have tried that as well. No change.

https://community.acer.com/en/discussion/comment/1198041#Comment_1198041

Thank you William. Have tried all those things to no avail except for the last bit. I am not able to restart the laptop without the charger plugged in because there is no charge at all showing on the battery.

Hi @Mimster

You have to focus now on your hardware, power adapter, barrel plug/tip size/condition and the DC port on your laptop. Also need more info about your battery; sorry but that screen shot you posted shows us nothing.

Create a new battery report, open it with Edge right click on the file and print to Microsoft PDF, attach that PDF file in your next post. Also let us know if this is the original Acer adapter that came with the laptop or a replacement, what are the specs (output voltage, mA and Watt) and how old is your power adapter?

Sorry that the screen shot didn't work. Here is the PDF file of battery report as requested. Power adapter is the original that came with laptop. It would be about 6 years old. Specs are:

Model = PA-1450-26, Input = 100-240V 1.2A 50-60Hz, Output = 19V 2.37A.

Hope that gives you what you need. Really appreciate the help.

battery report.pdf

https://community.acer.com/en/discussion/comment/1199683#Comment_1199683

Hi @Mimster Please type @Puraw at the top of your replies or click on "Quote" otherwise I don't see your posts😉

In July last year you replaced the battery, but you never drained it to the threshold and then charged it to 100% recommended by all battery vendors. 53,939 mWh is the last full charge according to your report and equals the Design Capacity (which is just a number by the vendor for that model not an actual measurement) implying that you have zero wear after 1 year use (not very likely even if the battery was just stored). The new full charge capacity of a brand-new battery (initial capacity used to calculate wear) is always lower than the (inflated) Design Capacity entered by the vendor in the Smart header of a battery.

So, what you should do is drain the battery (unplug the adapter) till the laptop shuts down (hibernate), Power Plan default setting to shut down is 5%, I use 10% as minimum threshold anything between 5-10% will work. The problem is that you wrote that your adapter is not charging anymore, the report goes to February 23, 2023, without any data over the last 2 months collected by BIOS, so I don't know what happened to the charging. If the laptop LED is yellow and stays always yellow the battery is not charging.

You wrote William that you can boot with your adapter only to do these procedures we recommended, check if there is a power plug issue, is the pin of the barrel tight in the DC port, if you wiggle the plug does the LED react (on/off)?

Battery and power adapters lifespan is about 5-6 years, I recommend that you replace your power adapter first and then do this battery drain procedure. The battery may be damaged too if it was drained to zero in February, if you have a multimeter, you can check the voltage at the battery cable terminal after disconnecting the cable from the motherboard. Or just buy a new battery as well. I can give you links where to buy these 2 items online, estimated total costs $60.

https://community.acer.com/en/discussion/comment/1199688#Comment_1199688

Again thank you very much for the prompt and helpful replies, especially about the way to reply. I was wondering how that all worked! Ok I will get a new power adapter and see how I go. I had tried to measure the voltage of the battery with a multimeter when I removed it but the pins are so small that its hard to get a measure. Anyways if the new adapter doesn't work I will get a new battery and follow your advice. Will let you know how it goes. I know where to get the battery if needed.

Again, you have been very helpful. Thank you.

https://community.acer.com/en/discussion/comment/1199692#Comment_1199692

I put short sewing needles in small cable terminals and measure voltage at the needles but be careful not to cause a short or a cell may die.

You made the right decision a $30 investment is still OK, but I would not spend >$100 on a 5-year-old laptop rather save for a latest 2023 Windows11 laptop with 13th i5 CPU, 1TB SSD and super-fast RAM. These are marketed now for $600 even with 15" OLED screens (ASUS WinBook) under $800.

https://community.acer.com/en/discussion/comment/1199697#Comment_1199697

Thanks again. I'm not a big laptop user. I use my ipad for most things so if I can get away with getting a functioning battery on this one it will do me for a little while longer. 😉

Here is the PDF file of battery report as requested.

With the laptop plugged in but turned off, does the battery charge LED light up blinking orange, steady orange or steady blue?

,

https://community.acer.com/en/discussion/comment/1199731#Comment_1199731

Hi JackE and thanks for replying. When the laptop is switched off the battery indicator is blinking amber. For the sake of completion the power indicator is steady blue when turned on, off when switched off and blinking amber when in sleep mode. Something I noticed as well that may provide a clue to you whizzes out there 😉 is that when I turn on the laptop and it is booting up, the battery indicator in the tool bar starts to show that it is charging, but then goes 'dead' as soon as it moves into phase 2 of the start up process if you can understand what I mean by that.

»»The new battery seemed to work fine however I don't take laptop with me
so has nearly always been plugged in on the study desk. Last week I did
take it away and noticed the battery was flat and now I see that it
doesn't charge»>battery indicator is blinking amber.»>

Blinking orange suggests battery may not be able to recover from going flat. Probably drained below the critical 5% charge level for some reason. Li ion batteries often fail and their internal charge regulator won't allow charging due to fire hazards.

Try this. First check the charger voltage output with a multi-meter. Should be about 19vdc. Then keep the laptop plugged in but still turned off for about 24 hours. If the battery charge LED is still blinking orange, replace the battery pack again.