Acer Aspire 3 Audio issues in Zoom as this doesn't happen when I use other devices. Can you help?

J0H

I am using Zoom desktop on an Acer Aspire 3 in the UK. I am having audio issues that I can't resolve despite trying a lot of different settings, mics, speakers, and uninstalling/reinstalling. I can use basic audio settings for talking, which works well enough, but is patchy in odd ways, e.g. intermittently cutting out. I notice that the audio test function in settings ('test speakers'), which normally plays a ringtone, doesn't sound right - instead of the ringtone, I just get a few intermittent 'pips'. This happens irrespective of the speaker / headphone type that I use. I am musician and have music lessons via Zoom. This used to work fine, but since getting my new laptop, and despite trying all the different settings for musicians, it's not working - me and my teacher can hear each other talking (most of the time), but as soon as we try to play instruments we can't hear each other. This is making it impossible to use Zoom for what I need! I wonder if the problem is something specific to my new Acer laptop, as this doesn't happen when I use other devices. Can you help? 

[Edited the thread to  add  issue detail]

JackE

Right click speaker icon in tray. Click open sound settings Click 'sound control panel' in right pane. Click recording tab. Right click mic array properites. Click enhancments tab. Check box to disable all sound effects.

cincyhawthornes

I had the same problem. My acer came with Acer Purified Voice Console. I opened that app, turned off AI Noise Reduction, and the problem went away. Zoom test works, sound from participants is louder and clearer, and my notification sound when someone joins the group works too. None of that was working with the AI Noise Reduction on inside of the Acer Purified Voice app.