Predator Bifrost software not loading for A770 Predator Bifrost gpu

I bought an A770 Bifrost GPU and the intel arc software loads fine and currently using version 31.0.101.4311

What happens when you uninstall 4311 and load the Acer OEM 3962? Then try to install bifrost again?

https://www.youtube.com/watch?v=PG7dI6jKCHo

Thanks for the reply JackE!

It didn't do anything still. It sits there with the bifrost logo for a few seconds and then disappears. I've watched this video

from GraphicArc and go into the folder were the settings file should be under C:\Users\Owner\AppData\Roaming\PredatorBifrost. My setting file is completely blank. I'm not sure why. Any other thoughts?

Did you try the new beta version yet? https://www.intel.com/content/www/us/en/products/sku/229151/intel-arc-a770-graphics-16gb/downloads.html

I'm currently running the BETA today and it still does the same thing like the software if force closing itself upon startup. I'm close to giving up unless team Acer comes out with an update to this software. I'm stuck with it for now.

»»I bought an A770 Bifrost GPU »

When & where?

Unfortunately I'm having the exact same issue since May 2nd after the PC crashed when playing "Star Wars Jedi Survivor".

After that, the Predator BiFrost Software would load for 2 seconds and even show up in the Task manager briefly but after that wouldn't open or start anymore.

Tried uninstalling all Intel drivers and re-installing OEM 3962 but it doesn't fix it unfortunately.

Now the card actually heats up to almost 90° when playing and I can't control the fan speed with the Intel software unfortunately …..

Any help from ACER would be much appreciated.

Thanks.

https://community.acer.com/en/profile/Beatbaron

Same question to you. When & where did you buy it?

https://community.acer.com/en/discussion/comment/1199321#Comment_1199321

Hey JackE,

thanks for your reply.
Bought it from Alternate.de on March 3rd ….. as mentioned above - everything worked just fine up to 2 days ago.

Let me know if you need any other info or logs.

Thanks for your support.

Open Control Panel Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, Click System Restore button. Click next. Do you see an automatic restore point with a date stamp approximately when the GPU issue started?

Was the first thing i checked, but System Restore wasn't activated unfortunately :/

Tried turning the CheckOnStartup to false within settings.json as well but no success.

Acer BiFrost Eventlog.txt

This is the error msg (in german) in the event log and I've attached the XML view details in the attached file:

0x800702E4: Der Prozess für das Paket ULICTekInc.StereoBox_1.0.104.0_x64__nt9dgb7efx6bt kann nicht erstellt werden, da beim Starten ein Fehler aufgetreten ist. [LaunchProcess]

Might this be a hint?

Maybe. Try to fix errors by this method.

Open elevated command prompt
Enter 'DISM /online /cleanup-image /restorehealth'
If successful, enter ' sfc /scannow '
Reboot

I think i fixed it ….. at least for the moment.

Maybe this will help @Mineralman too?

I basically just reset/upgrade/repair Windows 10 via Media Creation Tool whilst keeping all my files and most settings.
After that i installed OEM 3962 drivers and Predator BiFrost again and voila …… after a few restarts the BiFrost software loaded up again.

Only worry now is updating the Intel drivers, which I really would like to as there have been many game improvents with the latest Intel drivers.

Is that an option or de we need to wait for an official Acer Predator BiFrost driver update?

Kind regards,
Beatbaron

Only worry now is updating the Intel drivers, which I really would like
to as there have been many game improvents with the latest Intel
drivers.

Thanks for report. But I suggest opening Control Panel's restore point app and make sure System Protection is turned on just in case any updates create issues. It's usually turned off by default on a new installation The problem is the Intel updates are meant for generic Intel card designs. The Acer is an proprietary OEM variation of the basic Intel card that may not work correctly with generic drivers.

https://community.acer.com/en/discussion/comment/1199549#Comment_1199549

Thanks for your reply.

But that means running it on drivers from 2023/03/21, correct?
There were many improvements from Intel with newer drivers since then - especially with DirectX 11 or older games and some new AAA titles like "Star Wars Jedi Survivor" - which is not playabler for me with the current 3962 drivers unfortunately - game stutters or crashes constantly.

I had the setup work fine with the last couple of Intel driver updates up to 4314 - but then all the sudden the BiFrost software wouldn't load anymore.

Thanks for any other tips.

not playabler for me with the current 3962

As long as System Restore is turned on, you can test the next available Intel generic update to see what happens. If nothing bad, then test the next one available after that. Keep going until you get an Inteel update that's playable. Maybe won't be the latest but at least it'll be a workaround until Acer releases an new OEM update.

https://community.acer.com/en/discussion/comment/1199623#Comment_1199623

Sounds like a fair plan!

Thanks for your help so far.

BR

https://community.acer.com/en/discussion/comment/1199321#Comment_1199321

I bought it from Newegg.com on 3/23/2023. I'm reading through the other comments below to see if they help too. I'll let you know if that works.

https://community.acer.com/en/discussion/comment/1199434#Comment_1199434

I did all these things and just like Beatbaron it stops working after the most recent intel updates. I think Acer needs to get on with the show and put out some updates that work properly.