My acer kg251q zbmiipx won’t display anything

Arxtic
Arxtic Member Posts: 1 New User

So I recently bought this monitor and the monitor was working fine then when I was playing some games. And the screen suddenly started to glitch and brought me to a black screen (the on type of black). The light shows it's on but nothing won't show even the acer menu or the acer logo wont show . I tried different devices but that didn't help. So any help will be great.

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder

    @Arxtic

    Try to unplug the power cable, than press and hold the power button for 30 seconds and connect it back on.

    If you still have problem than it could be an hardware issue.

    Click on 'Yes' if the comment answers your question!
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Arxtic

    It might be a cable issue..   Remove all the cables from monitor.   Press and hold the power button of monitor for 1 min.    Connect all the cables back.  Try to turn on the monitor.   Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 

    Please remove the cable between monitor and computer.     Try to connect it back and check.    If possible try to use an alternative cable and check. 

    If the problem persists try to use an alternative power cable and display cable and check.    Try to bypass the surge protector and connect the monitor directly to power outlet.    Try to connect monitor on a different power outlet or surge protector and check. 

    On the monitor – use the control buttons.   There will be an option to reset monitor settings to default.    Try to reset the monitor and check.  

    To isolate the issue, try to use the same monitor to a different computer and check  or  Try to use an alternative monitor on this computer and check.

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