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[Predator Helios PH16-71] PredatorSense no longer controlling RGB keyboard

2

Answers

  • Member Posts: 3 New User

    please try the simple fix i posted before going through much trouble. have fun gaming guys.

  • Member Posts: 3 New User

    search for services and open services app

    2 right click Acer lightning services.

    3 click on the recovery tab

    4 change first, second, and subsequent failures options to (restart the service) and apply.

    5 restart acer lightning service.

    6 restart pc and enjoy

    I haven't figured out why acer lightning service is occasionally failing but it does appear to be the problem directly causing rgb to fail.

    I bought a Predator 18 a couple months ago and also went through the same frustration of not being able to control the rgb on my new laptop, trying the usual trouble shooting path to no avail until while watching processes and then going to services I found that acer lightning services was disabled . i restarted it and stopped it from being disabled and haven't had a problem since. repeated errors will cause the system to disable the service by default.

    I hope this helps out.

  • Member Posts: 124 Die Hard WiFi Icon

    Are you saying uninstall Predatorsense and reinstall it? I've done that twice, should you mess with the Predator Sense Installer? Or use Windows uninstaller?

  • Member Posts: 124 Die Hard WiFi Icon

    Under Pulsar Lighting, everything is blank. No adjustments possible. Lost keyboard lighting and all readings from within Predatorsense.

  • Member Posts: 124 Die Hard WiFi Icon

    I don't find a AcerLightingService in services

  • Member Posts: 124 Die Hard WiFi Icon
  • Member Posts: 124 Die Hard WiFi Icon

    Messing with multiple things, finally ran windows troublshooter again on predatorsense and checked compatibility and windows said it made changes. For the first time in days my predator sense ALL works, even in Pulsar lighting, but keyboard doesnt light up.??

  • Member Posts: 1 New User

    Thanks man, you comment is really useful, I make it and everything is good.

  • Member Posts: 124 Die Hard WiFi Icon

    Don't have a recovery tab in Acer Lighting Services

  • Member Posts: 124 Die Hard WiFi Icon

    Mine was already running under auto, stopped and restarted to no avail.

  • Member Posts: 124 Die Hard WiFi Icon

    Ok, found recovery tab and applied this setting, but already and always running.

  • Member Posts: 2 New User

    RGB control for keyboard is not working on my new Predator Helios Neo 16.
    Need help

  • Member Posts: 2 New User

    Guys, it looks like I discovered the definitive problem for this. If the procedures given here didn't help, try this:

    Turn on the laptop without the keyboard (or all peripherals) connected, wait for Windows to load all the processes and see the magic! Now just connect the peripherals again, enjoy!

    Apparently this is a bug in Acer's predator sense software. Now we hope they release a patch update for this as soon as possible.

  • Member Posts: 124 Die Hard WiFi Icon

    Ok, how would you turn on your laptop without the keyboard?

  • Member Posts: 124 Die Hard WiFi Icon

    I should add, as I have stated in other threads that I was able to get Sense working by installing the version for a different model laptop. My RGB backlit keyboard just never came back on and I was never able to find a fix and Acer was unwilling to troubleshoot the problem. So, I just live with getting screwed by Acer.

  • Member Posts: 2 New User

    How do I re-install Predator Sense???

    There's 3 versions listed in the Acer Apps downloads but all 3 install the "Predator Installer" not the actual app. How do I then install predator sense from the predator installer that I've installed???

  • Member Posts: 173 Skilled Fixer WiFi Icon

    Disable Fast Startup , go to Control Panel and uninstall PredatorSense Config > PredatorSense Installer > Microsoft Visual C++ 2015-2019 restart and install this one https://easyupload.io/mavw9d restart again and check Windows updates (optional ones also) .

  • Member Posts: 1 New User

    i think i just found the fix for this problem, i do this all step and everything doesnt goes back to normal but after i reinstall predator sense (i uninstall the app using revo remover before i reinstall it). aftter that everything goes back to normal

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