Hey,
I think I found what is the issue.
Install the program normally as you did before (I would suggest to run a clean uninstal with a 3rd party software like Revo Uninstaller too). Then update it normally through the Microsoft store (won't affect the issue/fix).
Then, when the keyboard backlight goes off on Windows, go to Task Manager>Services. Find AcerLightingService and start it again. For some reason, windows keep killing this service.
Your keyboard backlight should run like a charm :)Cheers!
[Predator Helios PH16-71] PredatorSense no longer controlling RGB keyboard
Answers
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please try the simple fix i posted before going through much trouble. have fun gaming guys.
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search for services and open services app
2 right click Acer lightning services.
3 click on the recovery tab
4 change first, second, and subsequent failures options to (restart the service) and apply.
5 restart acer lightning service.
6 restart pc and enjoy
I haven't figured out why acer lightning service is occasionally failing but it does appear to be the problem directly causing rgb to fail.
I bought a Predator 18 a couple months ago and also went through the same frustration of not being able to control the rgb on my new laptop, trying the usual trouble shooting path to no avail until while watching processes and then going to services I found that acer lightning services was disabled . i restarted it and stopped it from being disabled and haven't had a problem since. repeated errors will cause the system to disable the service by default.
I hope this helps out.
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Are you saying uninstall Predatorsense and reinstall it? I've done that twice, should you mess with the Predator Sense Installer? Or use Windows uninstaller?
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Under Pulsar Lighting, everything is blank. No adjustments possible. Lost keyboard lighting and all readings from within Predatorsense.
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I don't find a AcerLightingService in services
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Seriously? Do you just run the bat file for all?
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Messing with multiple things, finally ran windows troublshooter again on predatorsense and checked compatibility and windows said it made changes. For the first time in days my predator sense ALL works, even in Pulsar lighting, but keyboard doesnt light up.??
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Thanks man, you comment is really useful, I make it and everything is good.
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Don't have a recovery tab in Acer Lighting Services
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Mine was already running under auto, stopped and restarted to no avail.
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Ok, found recovery tab and applied this setting, but already and always running.
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RGB control for keyboard is not working on my new Predator Helios Neo 16.
Need help1 -
Guys, it looks like I discovered the definitive problem for this. If the procedures given here didn't help, try this:
Turn on the laptop without the keyboard (or all peripherals) connected, wait for Windows to load all the processes and see the magic! Now just connect the peripherals again, enjoy!
Apparently this is a bug in Acer's predator sense software. Now we hope they release a patch update for this as soon as possible.
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Ok, how would you turn on your laptop without the keyboard?
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I should add, as I have stated in other threads that I was able to get Sense working by installing the version for a different model laptop. My RGB backlit keyboard just never came back on and I was never able to find a fix and Acer was unwilling to troubleshoot the problem. So, I just live with getting screwed by Acer.
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How do I re-install Predator Sense???
There's 3 versions listed in the Acer Apps downloads but all 3 install the "Predator Installer" not the actual app. How do I then install predator sense from the predator installer that I've installed???
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it didnt work for me brother
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Disable Fast Startup , go to Control Panel and uninstall PredatorSense Config > PredatorSense Installer > Microsoft Visual C++ 2015-2019 restart and install this one
restart again and check Windows updates (optional ones also) .0 -
i think i just found the fix for this problem, i do this all step and everything doesnt goes back to normal but after i reinstall predator sense (i uninstall the app using revo remover before i reinstall it). aftter that everything goes back to normal
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anyone uses this?
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