Why can't I install DTS: X Ultra on my Acer Nitro 5 N22C1 Windows 11

Eve_
Eve_ Member Posts: 1 New User

I've been trying to install the DTS:X Ultra on my laptop, so I can raise the volume, as the it is very quiet. However, I can't even find the app in the MS Store and when I got a link for it(again in the store) I would get an error and the download would stop or appear to be loading.

Any idea on how to download the app?

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,459 Trailblazer

    Hi,

    Try typing "wsreset" in start search bar, run as Administrator, wait until the Store appears, then install and see whether it helps.

  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator

    Hello!!

    @Eve_

    It's all about outdated Dtsapo4service.exe and dtscnt64.dll. DTS:X uses these services in order to be working. You can see error reports in Windows Event Viewer.

    1) Download Revo Uninstaller Freeware Portable - Free and Full Download

    2) Uninstall Realtek Audio driver and remove all leftover files and registries.

    3) Uninstall DTS:X Ultra and DTS Sound Unbound from Windows Apps tab. (Remove all leftovers too)

    4) Reboot and do a windows update. Allow Windows to detect and install Realtek driver itself. "DON'T" install the Realtek driver in Acer Support.

    5) Reboot.

    6) Download the Realtek Driver from Acer Support page and "DON'T INSTALL". Just extract the files to a folder.

    7) Go to "(Extracted Folder)\Win64\Thirdparty\20200210(This might be different)"

    8) You'll see folders named like "DTSXULTRA" and "DTS4APO", right click the ".inf" files inside of these folders and press "Install".

    9) Reboot after installing all ".inf" files.

    10) Download the "Latest" DTS drivers in Acer Support page and install them with using "Setup_APP.cmd" inside the drivers.

    AND THIS IS WHERE EVERYBODY GOT STUCK. DTS:X WILL NOT WORK AGAIN UNTIL YOU DO THE STEPS BELOW.
    After researching so much hours, I have found the most up-to-date "Dtsapo4service.exe " and it's ".dll"'s

    11) Head over to DTS other devices drivers download for Windows (32/64bit) (drvhub.net)

    12) Press "Download Driver" inside of "DTS APO4x" and "DTS APO4x Service"

    13) After downloading both drivers, right click the ".inf" files in both of the drivers and install.

    14) Reboot

    Let See!!

    Regards,

    LunaNova14