New ACER Chromebook 314 (C933T-C069), the games keep crashing

ourano
ourano Member Posts: 2 New User
edited April 2023 in Chromebooks

Hello, new ACER 314 (C933T-C069) Octopus Gemini Lake, OS version:112.0.5615.62 (Official Build) (64-bit), Play Store version: 35.2.20-21 [0] [PR] 522689343. Most of the games keep crashing, after about 1 minute the games stop. I already have uninstalled and reinstalled the games, but the problem persists. So far it only happens with the games not the apps. The games still work on my old Asus Chromebook.   Thanks for your help, have a nice day.

[Edited the thread to add model name to the title]

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited April 2023 Answer ✓

    @ourano

    I understand you say " The games still work on my old Asus Chromebook"

    Please compare the specifications between Asus chromebook and Acer chromebook.

    As it is a new chromebook..

    If it is still not working.

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer

    The CER 314 (C933T-C069) is not a gaming laptop as its got very low specs for gaming and that is why you are having problems playing these games.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @ourano

    Try to do a chrome reset on your chromebook  
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Close the chrome and open it It should work fine..

    If it is still not working..

    We need to do a power wash on your chrome book.Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue..
    Please understand it will clear the local and user settings..
    Please complete the final setup..
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @ourano

    If it is still not working..

    Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 

    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.     If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited April 2023 Answer ✓

    @ourano

    I understand you say " The games still work on my old Asus Chromebook"

    Please compare the specifications between Asus chromebook and Acer chromebook.

    As it is a new chromebook..

    If it is still not working.

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • ourano
    ourano Member Posts: 2 New User

    Thanks a lot, i will follow the steps mentioned, but i am afraid, as you said…the specs, my old asus has Intel core m5 that is probably the difference

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @ourano

    Let us hope for the best. You are Welcome!

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Which OS version is the old Chromebook running? What games are causing the issue? Are there any that do work?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.