Acer Aspire NU-A515-44G-R26L - Crash after AMD driver update

Acer Aspire NU-A515-44G-R26L - Crash after AMD driver update:

I tried to upgrade my graphics driver via the official amd website to version 23.4.1 because the video stream in Microsoft Teams remained black with the installed driver ( https://www.amd.com/de/support/graphics/radeon-600-series/radeon-600-series/radeon-rx-640 ).

Unfortunately this causes my system to crash e.g. when using hibernate (and on some other random occasions) and windows reverts the driver to the old one (26.20.14040.0).

In the time before the revert MS Teams worked as expected.

The driver on the acer website hasn't been updated since 11/2020 and there is still no "official" Win11 listing of drivers.

Is there a way to update the driver?

Accepted answers

StevenGen

https://community.acer.com/en/discussion/683339/acer-aspire-nu-a515-44g-r26l-crash-after-amd-driver-update

Uninstall the old 26.20.14040.0 driver completely first, use either DUU (Display Driver Uninstaller Download version 18.0.6.2) or do it first through Device Manager and Control Panel and then run Windows Update and see if Windows Update has a newer AMD driver for the AMD Radeon RX 640 GPU before you install the new Adrenaline 23.4.1 (WHQL).

When any drivers like a GPU or a BT or Wi-Fi or audio etc etc is changed to the old drivers, the best way to reinstate the latest new driver is like this:

Device Manager > Properties > Driver > Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer…and then you will come to this screen, and choose the latest driver and reinstall that driver again.

As that is what is happening to your laptop and that is why it crashes. Try the above first as it will install the

Jan123456

Thanks everybody.

I tried StevenGen proposed way and seemed to have worked out fine. At least I had no crash (and no driver rollback) since 2-3 days.

This is what I exactly did:

Uninstalled the AMD Adrenaline Software via "Programs/Apps"
Booted Win11 in safe/recovery mode
Removed both graphics cards (dedicated and onboard) via the "device manager" and deinstalled their drivers
Let Windows Update install the old driver (26.20….)
Installed AMD Adrenaline Software with the autodetect installer (31.0….)

An "interesting" issue is that the device manager now says "RX 550", but there is another thread in this forum that says the drivers are identical. So I don't care as long as it works :)

You may close this thread.
Thx again!

All comments

StevenGen

https://community.acer.com/en/discussion/683339/acer-aspire-nu-a515-44g-r26l-crash-after-amd-driver-update

Uninstall the old 26.20.14040.0 driver completely first, use either DUU (Display Driver Uninstaller Download version 18.0.6.2) or do it first through Device Manager and Control Panel and then run Windows Update and see if Windows Update has a newer AMD driver for the AMD Radeon RX 640 GPU before you install the new Adrenaline 23.4.1 (WHQL).

When any drivers like a GPU or a BT or Wi-Fi or audio etc etc is changed to the old drivers, the best way to reinstate the latest new driver is like this:

Device Manager > Properties > Driver > Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer…and then you will come to this screen, and choose the latest driver and reinstall that driver again.

As that is what is happening to your laptop and that is why it crashes. Try the above first as it will install the

Emma_

Hello!!

@Jan123456

https://community.acer.com/en/discussion/683339/acer-aspire-nu-a515-44g-r26l-crash-after-amd-driver-update

Windows updates usually pushes outdated drivers anyway.

The safest way to deal with this problem is to get ahead of it. Intel no longer restricts generic DCH driver on an OEM computer.

The problem is that Intel (assuming that's what you have) doesn't allow OEM legacy graphics driver to migrate directly to generic DCH driver.

So you may try this:

1) switch to Microsoft's generic graphics driver
2) download and install latest Intel DCH driver (for your Intel graphics chip) from Intel's website

If you are successful, then your graphics driver will be newer than whatever Windows Update offers --- so Windows Update will not offer you that graphics driver update. https://www.zdnet.com/article/windows-10-intel-unlocks-graphics-drivers-so-you-can-now-bypass-oem-customizations/

https://www.drivereasy.com/knowledge/amd-drivers-crash-windows-10-8-7/

Regards,

LunaNova14

Puraw

https://community.acer.com/en/discussion/683339/acer-aspire-nu-a515-44g-r26l-crash-after-amd-driver-update

Whatever you try Windows11 Update will sooner or later replace/roll back a GPU driver that is not recommended by Acer. If you crash a lot the best is to restore the registry to an earlier date before you had issues, type Create a recovery point in the Search box and select System Restore, or better, start in Safe Mode: shift-click "Restart" in the Start Menu. Navigate to Troubleshoot > Advanced Options > Startup Settings, restart your PC, and select the option for "Safe Mode." Then type rstrui.exe in the Command Prompt.

BTW, did you try to disable hardware acceleration, that helped me with GPU issues.

Jan123456

Thanks everybody.

I tried StevenGen proposed way and seemed to have worked out fine. At least I had no crash (and no driver rollback) since 2-3 days.

This is what I exactly did:

Uninstalled the AMD Adrenaline Software via "Programs/Apps"
Booted Win11 in safe/recovery mode
Removed both graphics cards (dedicated and onboard) via the "device manager" and deinstalled their drivers
Let Windows Update install the old driver (26.20….)
Installed AMD Adrenaline Software with the autodetect installer (31.0….)

An "interesting" issue is that the device manager now says "RX 550", but there is another thread in this forum that says the drivers are identical. So I don't care as long as it works :)