Predatorsense does not open. Logo appears but nothing comes up. PT515-51-51SG

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epss
epss Member Posts: 3 New User
edited April 2023 in Predator Laptops
I had a problem that Predatorsense does not open (the logo appears when opening and the whole program itself does not open) I tried to reinstall the application (deleted the application and reinstalled it) I don’t know what to do with the laptop model (PT515-51-51SG) or SNID (XXX)
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Answers

  • epss
    epss Member Posts: 3 New User
    edited April 2023
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    • I had a problem that Predatorsense does not open (the logo appears when opening and the whole program itself does not open) I tried to reinstall the application (deleted the application and reinstalled it) I don’t know what to do with the laptop model (PT515-51-51SG) or SNID (XXX)

    [Edited the content to hide sensitive information]

  • Jack22
    Jack22 ACE Posts: 3,756 Pathfinder
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    Click on 'Yes' if the comment answers your question!
  • epss
    epss Member Posts: 3 New User
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    @Jack22 I tried it doesn't help

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @epss

    Try ctrl + shift + esc
    Go to task manager
    check whether you see any item called predatorsense on the list below processes
    right click on predatorsense – endtask. Close the taskmanager
    Now try to open the application..

    Try ctrl + shift + esc
    Go to task manager - Go to details tab
    check whether you see any item called predatorsense on the list
    right click on predatorsense – endtask. Close the taskmanager
    Now try to open the application..

    Sometimes a simple system restore will fix the issue..

    Try windows x
    click on power shell admin or command prompt admin
    type rstrui
    chose an earlier date on which your computer was working fineclick on next, finish, yes
    It will restore your computer to an earlier date
    if you get an message - system restore not completed - click on close
    It will show you all the icons..
    Try and check whether it is working now ..

    If it is still not working
    Try windows + r - On the run window
    Type msconfig
    go to services - check hide all microsoft service - disable and enable all. Go to the General Tab on the top
    chose normal startup if it is in selective startup – click on apply - ok
    restart the computer
    It should work now

    If it is still not working try to create a new user, set it up as admin , login and check.

    Try windows + r - On the run window
    Type control

    It will go to control panel
    Click on User accounts
    Again click on User accounts
    Manage another account – Add a new user in PC settings - Click on add someone else to this PC or Click on “Make changes to my account in PC settings”
    Go to Family & other users
    Go to Other users
    Click on add someone else to this PC
    Click on “I don’t have this person’s sign in information
    Click on Add a user without a Microsoft account
    Type the user name and password
    Click on the user – change account type
    Change the Standard user to Administrator
    Click on ok
    Sign out and Sign in as new user
    You can even create a Microsoft account instead of local account.

    Sign out and Sign in and it should work fine

    If it is still not working...

    Go to support.acer.com
    chose your country
    type snid or chose your model
    go to drivers - application
    Download and install the quick access and nitrosense

    It will work fine....

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @epss

    Try windows + r - run type appwiz.cpl

    uninstall all the entries related to predator sense

    Now try to download and install predator sense.

    It should work fine

    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset
    It will be in progress

    Note:

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working..

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    After reinstalling the windows, try to install the prdatorsense and check. It should work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • TimmyLee
    TimmyLee Member Posts: 120 Die Hard WiFi Icon
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    This isn't applicable since there is no PSSvc.exe running on my machine processes or services when SENSE is running and not working