Acer nitro an515-52-50tl After a bios update it starts blank screen keyboard lights come on.

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Wolfey1122
Wolfey1122 Member Posts: 18 Troubleshooter
edited April 2023 in Aspire Laptops

have an Acer nitro an515-52-50tl

After a bios update it starts blank screen keyboard lights come on hard drive makes a noise fans are on alll for about a minute and then it turns off and does the same on an infinite loop I can't access anything , have tried cmos reset , power off and on and off and on have tried unplugging battery and cmos battery and drain by pressing power but nothing please help.

[Edited the thread to add model name to the title and to hide sensitive information]

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Answers

  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    »>blank screen»>

    BLANK screen with backlight visible? Or BLACK screen with no backlight visible?

    Jack E/NJ

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,419 Trailblazer
    edited April 2023
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    Hi @Wolfey1122 what version have you installed? The last one available on the product page is from 2019:

    https://www.acer.com/us-en/support?search=Nitro%20AN515-52&filter=global_download&suggest=an515-52;1

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • Wolfey1122
    Wolfey1122 Member Posts: 18 Troubleshooter
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    no backlight visible and yes it would have been the 2019 that I was in the process of doing

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,419 Trailblazer
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    Is the version 1.28?

    How to update?
    Was the update successful or was it interrupted?
    Did you have the equipment connected to the feeder?

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • Wolfey1122
    Wolfey1122 Member Posts: 18 Troubleshooter
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    to the feeder and yes 1.28 I think it may have been interrupted but I wasn't around while it was running I came back in this state

  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    Try pressing FN+F6 to turn screen on.

    Jack E/NJ

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,419 Trailblazer
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    As you know, it is essential that it not be interrupted and the symptoms are of an incomplete update.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • Wolfey1122
    Wolfey1122 Member Posts: 18 Troubleshooter
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    so what would you suggest?

  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
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    @Wolfey1122 Can you access bios at all?

    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    Did you try pressing FN+F6 to turn screen on?

    Jack E/NJ

  • Wolfey1122
    Wolfey1122 Member Posts: 18 Troubleshooter
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    no I can't access bios at all and yes tried switching screen

  • JackE
    JackE ACE Posts: 44,483 Trailblazer
    edited April 2023
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    The firmware update seems to have bricked the machine. It sometimes happens even if there were no interruptions. That's why firmware updates are NOT recommended unless a serious disabling or security issue is actually apparent that can't be fixed with normal drivers or other means.

    Do you recall the firmware version number that was factory installed? We may be able to get back to that version .

    Jack E/NJ

  • Wolfey1122
    Wolfey1122 Member Posts: 18 Troubleshooter
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    I really don't know

  • Puraw
    Puraw ACE, Member Posts: 8,270 Trailblazer
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    Hi @Wolfey1122

    As your laptop model is only 1 year old and maybe still under warranty why not bring it to Acer Services to reinstall firmware and everything else, they may charge you a small service fee ($25) in my case it was free even after the warranty had expired (took 2 weeks by mail as I live in the country). Not worth all the trouble.

  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    »»I really don't know »»


    When you acquire the machine?

    Jack E/NJ

  • Wolfey1122
    Wolfey1122 Member Posts: 18 Troubleshooter
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    I'm in the uk and she is 4 years old

  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    Do you recall if you could keep the keyboard backlight from timing out and stay lit all the time?

    Jack E/NJ

  • Wolfey1122
    Wolfey1122 Member Posts: 18 Troubleshooter
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    the backlight stays on until it restarts then stays on until restarts and also it does beep once when I connect the power supply and when I unplug it

  • Wolfey1122
    Wolfey1122 Member Posts: 18 Troubleshooter
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    when I press fn + esc the fan does run at full speed

  • JackE
    JackE ACE Posts: 44,483 Trailblazer
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    »»the backlight stays on until it restarts »>

    I meant BEFORE you tried to install v1.28

    Jack E/NJ