XB272 Monitor randomly goes black everytime I sit down

OnTheM4rc
OnTheM4rc Member Posts: 1 New User
edited April 2023 in Monitors

Now this issue is very very weird. I own a XB272 monitor and everytime I go to sitdown the monitor randomly goes black but comes back with DisplayPort showing on the top right. It appears this only happens when I have a bit of static electricity on me. but the monitor is sitting on a stand that is on a rubber pad. I don't understand what could be causing this issue. I called Acer support and they wanted to remote into my system which I don't allow any company to do so I knew it was a scam call center funny enough the number was provided to me from the Acer website. Anyone know whats going on

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Hi @OnTheM4rc waiting for a better answer, if you mean sporadic shutdowns for a second of the screen where the DP symbol appears in the upper right corner, I understand that it is due to a check that Windows performs against the DP connection to verify the resolution, especially with high resolutions and high refresh rates, this also happens with HDMI connections but not almost imperceptibly.
    All the best.

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