pixel burn orizontal line in Predator PH317-56

anReastable
anReastable Member Posts: 2 New User
edited March 2023 in Predator Laptops

Predator PH317-56

Buy 15 marz 2023 on italy

[Edited the thread to add model name to the title]
I collected the sum, to buy it and now I'm really down help me

Answers

  • anReastable
    anReastable Member Posts: 2 New User
    the problem appeared after 14 days of normal use, i just carefully disassembled the laptop to insert an additional nvme
    

  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator

    Hello!!

    @anReastable

    We need to determine whether it is a hardware or software issue..  Turn off the computer.  Tap f2 while turning on the computer.  It will go to bios.  Please stay on the bios screen for 30 mins.  If the display is looking good on bios then it is a software issue.  If the display is not looking good on the bios screen then it is a hardware issue.  


    If it is a software issue try the following the steps..


    Try windows x 

    go to device manager 

    expand display adapter

    right click on display driver - uninstall 

    Restart the computer 


    It should work fine.. 


    If it is still not working 

    Uninstall the display adapter from device manager 

    Don’t restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the display driver 


    It should work fine.. 

    Regards,

    LunaNova14