My Acer Nitro 5 an515-57 Keyboard Doesn't Working

FauzyPradana
FauzyPradana Member Posts: 5

Tinkerer

edited March 2023 in Nitro Gaming

My laptop is nitro 5 an515-57. It happened suddenly when I played some games then my keyboard stopped working. I tried to force shutdown it, and somehow when I boot it, it came back just fine. Shortly after that the error returned, and simply restarting (hard reset) alone didn't work. I tried all the methods like reinstalling my keyboard driver, turning off the filter keys, disabling fast startup, etc. and none of it worked. Desperately I reinstalled my windows using my local files, well, it did resolve the problem but only temporarily. Then I tried to clean all the files from my disks, well, it also resolved the problem yet temporarily. Please help, I don't know how to solve the problem anymore

[Edited the thread to add model name to the title]

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓

    Does the problem also continue when you plug in an external usb keyboard? If the usb keyboard works then it could be a hardware issue. If the usb keyboard doesn't work, it could be a software problem. Now, if the laptop's keyboard still doesn't work, it could just be a bad connection to the motherboard. Disconnect the lithium battery and keyboard:


    Then connect the keyboard and lithium battery, in that order.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FauzyPradana
    FauzyPradana Member Posts: 5

    Tinkerer

    edited March 2023 Answer ✓

    Many thanks to you guys, it turns out that it was a software problem, not the hardware. I tried to downgrade to win 10 and it worked perfectly fine now. Thanks guys

Answers

  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator

    Hello!!

    @FauzyPradana

    steps and see if this helps you.

    1. Battery reset. Power off your laptop and unplug from power adapter. Press the battery reset button (about 5 seconds) located underneath your laptop with a really thin stick, I used a sewing needle. Leave your laptop alone un-powered for about 30 minutes.

    2. Switch keyboard backlight on and off (Fn+F9). I think the backlight might be the culprit here but I truly don't know for sure.

    We'll see how long this fix lasts but the laptop works like new again.

    Regards,

    LunaNova14

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓

    Does the problem also continue when you plug in an external usb keyboard? If the usb keyboard works then it could be a hardware issue. If the usb keyboard doesn't work, it could be a software problem. Now, if the laptop's keyboard still doesn't work, it could just be a bad connection to the motherboard. Disconnect the lithium battery and keyboard:


    Then connect the keyboard and lithium battery, in that order.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FauzyPradana
    FauzyPradana Member Posts: 5

    Tinkerer

    edited March 2023 Answer ✓

    Many thanks to you guys, it turns out that it was a software problem, not the hardware. I tried to downgrade to win 10 and it worked perfectly fine now. Thanks guys