Acer Chromebook CP513-1H-S1R6 keep losing connection to WiFi on new CiSCO network

EsbenOL

We are a small school that has bought 15 units. Acer Chromebook Spin 513 for all the teachers. At the same time, the school has also invested in a new Cisco network that supports all of the latest standards within Networking. All teachers experience that they often lose connection to the network, and the IT company that has been responsible for setting up the network does not understand why. The school's students either use their own devices, including Macbooks, Windows computers, and other models of Chromebooks, but they don't experience a loss of connectivity. The error therefore points to our new Acer Chromebooks. According to the IT company, it is due to a specific network card that is installed in that particular model. Does anyone know about the problem, and possibly have a solution for it?

We connect to the network with the following settings:
https://hdkb.clemson.edu/phpkb/article.php?id=59

Thanks in advance :-)

[Edited the thread to add model name to the title]

JackE

What Spin513 model do you have? For example, CP513-1H? Or CP513-2H? Or CP513-1HL?

EsbenOL

Sorry for the late reply. We are still trying to solve the problem with out network-provider, but they cant figure it out. We do not have propblems with Thinkpad Crhomebooks and other models from Acer, butn the Spin 513 keep loosing connection to our network. The specific model is: CP513-1H-S1R6

Thanks in advance

Esben

JackE

Does it still drop the connection if it's sitting undisturbed right next to the router or hotspot without trying to open or close the lid?

billsey

The CP513-1H models have their WLAN card soldered to the motherboard, and it's Qualcomm based (WCN3991 chipset) so there shouldn't be any technical reason for it to not work just fine. It's possible that you got a batch with the antenna cables not well seated, if so they would exhibit issues when moved farther from the router, hence Jack's question. If distance from the router doesn't make any difference at all you could test taking a unit and connecting to a different network, not Cisco based, to see if there are issues with Cisco's implementation of WiFi.