Blue Screen of Death (Nitro AN515-46)

kirioru
kirioru Member Posts: 10

Tinkerer

edited March 2023 in Nitro Gaming


I looked at many solutions on the Internet, but nothing helped, a complete reinstallation of Windows 11 also, when I play games like CS: GO, Dota 2, GTA 5 everything is fine and there are no problems, but as soon as I close the game and surf the Internet it gives me a blue screen of death, I thought that the problem may be that the laptop is not cooling enough, which may be due to thermal paste, the laptop is only a month old, I did not disassemble it and did not change anything, so I believe that the problem may be in the factory thermal paste, but there might be something wrong with the system itself..

Laptop Information:

Windows 11

Model Name: AN515-46-R03R | Part Number: NH.QGZER.002

Operating System
Operating System

Endless OS
Processor
Processor Manufacturer

AMD
Processor Type

Ryzen 5
Processor Model

6600H
Processor Speed

3.30 GHz
Processor Core

Hexa-core (6 Core™)
Display & Graphics
Graphics Controller Manufacturer

NVIDIA®
Graphics Controller Model

GeForce® RTX™ 3060
Graphics Memory Capacity

6 GB
Graphics Memory Technology

GDDR6
Graphics Memory Accessibility

Dedicated
GPU Boost Clock

Up to 1525 MHz
Maximum Graphics Power

Up to 140 W
Screen Size

39.6 cm (15.6")
Display Screen Type

LCD
Backlight Technology

LED
Screen Resolution

1920 x 1080
Standard Refresh Rate

144 Hz
Memory
Total Installed System Memory

16 GB
System Memory Technology

DDR5 SDRAM
Memory Card Reader

No
Storage
Total Solid State Drive Capacity

512 GB
Solid State Drive Interface

PCI Express
Optical Drive Type

No
Network & Communication
Wireless LAN Standard

IEEE 802.11 a/b/g/n/ac/ax
Ethernet Technology

Gigabit Ethernet
Bluetooth Standard

Bluetooth 5.2
Built-in Devices
Microphone

Yes
Finger Print Reader

No
Interfaces/Ports
HDMI

Yes
Number of HDMI Outputs

1
Number of USB 3.2 Gen 1 Type-A Ports

1
Number of USB 3.2 Gen 2 Type-A Ports

2
Number of USB 3.2 Gen 2 Type-C Ports

1
Total Number of USB Ports

4
USB Type-C

Yes
USB Type-C Detail

USB Type-C port: USB 3.2 Gen 2 (up to 10 Gbps), DisplayPort over USB-C, USB charging 5 V; 3 A, DC-in port 20 V; 100 W
Network (RJ-45)

Yes
Input Devices
Pointing Device Type

TouchPad
Keyboard

Yes
Keyboard Backlight

Yes
TouchPad Features

Multi-touch Gesture
Battery Information
Number of Cells

4-cell
Battery Chemistry

Lithium Ion (Li-Ion)
Maximum Battery Run Time

6 Hours
Battery Energy

57.50 Wh
Power Description
Maximum Power Supply Wattage

230 W
Physical Characteristics
Height

29.50 mm
Height (Front)

26.50 mm
Height (Rear)

29.50 mm
Width

363.5 mm
Depth

272.9 mm
Weight (Approximate)

2 kg
Product Color

Obsidian Black
Miscellaneous
Package Contents

Nitro 5 AN515-46-R03R Gaming Notebook
Lithium Ion Battery
AC Adapter
Security Features

Firmware Trusted Platform Module (TPM) solution
Kensington lock slot
BIOS Passwords:
User
Supervisor

(https://www.acer.com/us-en/support?search=24002794834;NH.QGZER.002;AN515-46&filter=productdetails)

Best Answer

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,404 Trailblazer

    Hi @kirioru if the equipment is new with only one month of use, I don't think the problem is in the thermal paste, if so, it would happen with a game that causes more heating of the processor and the graphics than browsing the Internet.
    It is important to know what is the error message that appears on the blue screen, can you please tell us? Thank you.
    Regards.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

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  • kirioru
    kirioru Member Posts: 10

    Tinkerer

    Yep, so there was a code: CRITICAL_PROCESS_DIED on the blue screen, if you need something more please tell me how to check logs or something..

    Found a fix for some time, i launch CS:GO and surf the internet, so it's ok, also downloading something from steam and leaving my laptop for a night doesn't gives a crash, idk how it works tho, but i want to just use my laptop without launching CS:GO as a background application, so wish you can help me!

  • kirioru
    kirioru Member Posts: 10

    Tinkerer

    oh, I also checked the critical error events and there they all had the same error..
    
    log name:   System
    source: Microsoft-Windows-Kernel-Power
    date: 20.03.2023 19:42:58
    event code: 41
    task category: (63)
    level: Critical
    keywords:(70368744177664),(2)
    user: SYSTEM
    computer: Kirioru
    description:
    The system rebooted with errors. Possible reasons for the error are: the system stopped responding, a critical failure occurred, or an unexpected power outage.
    Xml Event:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>9</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2023-03-20T13:42:58.4859293Z" />
    <EventRecordID>21266</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Kirioru</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">239</Data>
    <Data Name="BugcheckParameter1">0xffffcf0d3a915140</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">true</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
    <Data Name="LidReliability">false</Data>
    <Data Name="InputSuppressionState">0</Data>
    <Data Name="PowerButtonSuppressionState">0</Data>
    <Data Name="LidState">1</Data>
    </EventData>
    </Event>

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,404 Trailblazer

    Kernel-Power Event ID: 41 critical error can be caused by bad hardware or bad drivers, if the computer is new, most likely it is a bad driver.
    Did you change any of the laptop's drivers?
    Please visit the device manager and check if there are any symbols indicating an error.
    This is the equipment download page:

    https://www.acer.com/us-en/support?search=Nitro%20AN515-46&filter=global_download&suggest=AN515-46;1
    Thank you.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • kirioru
    kirioru Member Posts: 10

    Tinkerer

    Hmm, no, my bios is at the latest version so i thought all my drivers are up to date.

  • kirioru
    kirioru Member Posts: 10

    Tinkerer

    Can you tell me please, which drivers i need to download from this page? Every?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,404 Trailblazer

    Only those other than those provided by Acer.
    Did you download and install one directly from the device manufacturer and not from Acer?
    If it was this, download from Acer the one you changed and uninstall the current one
    Thank you.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • kirioru
    kirioru Member Posts: 10

    Tinkerer

    Reinstalled Windows 11 on Windows 11 to make sure that the problem is not in the OS. Updated all drivers through the Windows Update Center, also the official AMD driver installer. Downloaded and installed GeForce Experience and installed the GameReady driver on my RTX 3060. What could be the problem? Yesterday, a blue screen flew out on the new Windows, I turned off the quick start and while the problem is not observed, is it possible to update the driver directly through the device manager via the "Automatic driver search" button? It's never worked for me, so i think it doesn't work correctly.. I will try to surf internet 8 hours, then I'll tell you what came out of it.

  • kirioru
    kirioru Member Posts: 10

    Tinkerer

    I'm sorry, “Reinstalled Windows 11 to Windows 10”.

  • kirioru
    kirioru Member Posts: 10

    Tinkerer

    Well, it just crashed again.

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 03/22/2023 09:46:29
    Event code: 41
    Task category:(63)
    Level: Critical
    Keywords:(70368744177664),(2)
    User: SYSTEM
    Computer: DESKTOP-5OBU1G9
    Description:
    The system rebooted, shutting down with errors. Possible causes of the error: the system stopped responding, a critical failure occurred, or the power went out unexpectedly.
    Xml events:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2023-03-22T06:46:29.8839249Z" />
    <EventRecordID>1452</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel

  • kirioru
    kirioru Member Posts: 10

    Tinkerer

    Also, i got this, 41 isn't the main problem, because it's just a event of turning off laptop not correctly (because of bsod) so the main problem on the bsod was new, if it was CRITICAL_PROCESS_DIED now it's WHEA_UNCORRECTABLE_ERROR

  • kirioru
    kirioru Member Posts: 10

    Tinkerer

    Answer ✓

    Solved! So, for guys having the same issue, i'll tell you how i fixed it, i know there are will be some of you so enjoy.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,404 Trailblazer

    Thanks for sharing it in the community.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)