How to connect wireless mouse to aspire 5 with model A515-57-53QL

MichelleBoter
MichelleBoter Member Posts: 1 New User
edited March 2023 in Aspire Laptops

Please help to resolve this issue my windows 11. My wireless mouse cannot function well because the usb connector is unavailable. I need it to my work. ASAP! Thank you.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,182 Trailblazer
    edited March 2023

    Hi @MichelleBoter

    A wireless mouse comes with a hardware switch on the back that lets you turn on or off the mouse to save battery. If the toggle is turned off, the mouse won’t work at all, no matter how many times you connect the adapter to a different port. Also check/change the mouse battery. If that did not help try next:

    Uninstall the driver for the mouse in Device Manager, while the USB mouse receiver is plugged in reboot your laptop and Windows11 will install the best driver for your wireless mouse. It may help if you switch of your touchpad (see picture below). Careful because if the wireless mouse does not work and you turned off your touchpad you will have no mouse anymore to navigate Windows, you can your the arrows keys but it is not easy.

    Also try different USB ports on your laptop.