few keys suddenly dont work

fettoba
fettoba Member Posts: 1 New User

some keys on my keyoard doesnt work anymore, there was no spillage and theyre not dusty,updated drivers, and tried every tutorial i an find , any help please ? i have extensa EX215-54G

Best Answer

  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator
    Answer ✓

    Hello!!

    @fettoba

    step 1:

    These are the basic steps that you need to follow.

    Power Drain test for laptop.

    If your computer is not having the inbuilt battery follow these steps.

    1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

    2.  Remove the battery if it is not inbuilt.

    3.  Hold the power button for 50 seconds.

    4.  Connect all the cables back

    5.  Turn on the computer.

    Step 2:

    Bios Defaults.

    1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

    2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes.

    3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

    Computer will automatically restart and it will load windows..

    Check how the keyboard is working fine now...

    step 3:

    1. Update your keyboard driver

    Your laptop keyboard not working issue is also probably being caused by driver issues. 

    Try windows + x - click on device manager  or press the window key + r - type devmgmt.msc on run windows

    Expand Keyboard

    Right click on keyboard driver - click on update.    Restart the computer and check

    2.

    Try to use an alternative usb keyboard and check.   If your alternative keyboard is working fine then it is the issue with your inbuilt keyboard

    Regards,

    LunaNova14

Answers

  • Hello! When you use an external usb keyboard, do all the keys work?

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  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator
    Answer ✓

    Hello!!

    @fettoba

    step 1:

    These are the basic steps that you need to follow.

    Power Drain test for laptop.

    If your computer is not having the inbuilt battery follow these steps.

    1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

    2.  Remove the battery if it is not inbuilt.

    3.  Hold the power button for 50 seconds.

    4.  Connect all the cables back

    5.  Turn on the computer.

    Step 2:

    Bios Defaults.

    1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

    2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes.

    3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

    Computer will automatically restart and it will load windows..

    Check how the keyboard is working fine now...

    step 3:

    1. Update your keyboard driver

    Your laptop keyboard not working issue is also probably being caused by driver issues. 

    Try windows + x - click on device manager  or press the window key + r - type devmgmt.msc on run windows

    Expand Keyboard

    Right click on keyboard driver - click on update.    Restart the computer and check

    2.

    Try to use an alternative usb keyboard and check.   If your alternative keyboard is working fine then it is the issue with your inbuilt keyboard

    Regards,

    LunaNova14