Aspire 5 A515-57-57Y8 BIOS problem ? sleep mode problem

I bought Aspire 5 A515-57-57Y8 last September, there are two problems, firstly, the power LED never flash when try to put it to sleep mode by pressing the power button , only the screen and the power LED are off ( the longest time for the power LED to turn off was 10 minutes while charger is pluged), the wifi and BT are always connected while power LED is off. Secondly, the speed of Type_C port is very slow, only around 30MB/s. Acer replaced the main board and another mode (Acer-A515-57-567T), but problems still exist. I guess it is BIOS problem. Lastly, Acer refuse to repair anymore or refund (Acer claimed that i am the only one to complain about this ). Does anyone has the same problem like me ?

[Edited the thread to add model name to the title]

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Larryodie

The Bios chip lives on the main board.

FN Key + F2 is sleep mode.

I would say that the speed of the USB port is governed by the device that is hooked to it .

vincentauoc

https://community.acer.com/en/discussion/comment/1188377#Comment_1188377

did not work even choose sleep from windows start bar

vincentauoc

https://community.acer.com/en/discussion/comment/1188377#Comment_1188377

didn't work even click the sleep from windows start bar. Aspire A514-52 works pretty good.

vincentauoc

I bought Aspire 5 A515-57-57Y8 last September, there are two problems, firstly, the power LED never flash when try to put it to sleep mode by pressing the power button , only the screen and the power LED are off ( the longest time for the power LED to turn off was 10 minutes while charger is pluged), the wifi and BT are always connected while power LED is off. Secondly, the speed of Type_C port is very slow, only around 30MB/s. Acer replaced the main board and another mode (Acer-A515-57-567T), but problems still exist. I guess it is BIOS problem. Lastly, Acer refuse to repair anymore or refund (Acer claimed that i am the only one to complain about this ). Does anyone has the same problem like me ?

https://streamable.com/zobba5

StevenGen

https://community.acer.com/en/discussion/681934/bios-problem-sleep-mode-problem

Just in addition, I've got the same laptop A515-57-56UV and it works perfectly with the last Date: 2023/03/15 bios version 1.19, when the laptop is put to sleep, the screen goes off and when you close the lid it takes about 3 seconds or less for the laptop to completely turn off and go to sleep.

You need to update all the windows updates and install the Intel® Driver & Support Assistant scan and get all drivers up to date on this laptop. I don't know the exact specs of your Aspire 5 but mine is a i5-1235U- Intel Iris Xe Graphics - 16GB RAM - 512GB Hynix PCIe 3 x4 M.2 SSD and this works perfectly with all the latest Win-11 updates.

vincentauoc

https://community.acer.com/en/discussion/comment/1188386#Comment_1188386

does the WIFI and BT disconnected ?

vincentauoc

does the power LED flash ?

OHLcenter

Hello @vincentauoc,

I have the Acer Aspire A515-58M-77DY, purchased on March 7, 2024. And the problem with sleep mode is exactly the same. I've already tried all the settings, even updating the BIOS up to 1.08. But it didn't work :-(

As a possible solution, I switched from sleeping mode to hibernation mode, this mode is a little slower because your data is not saved to the DDR memory, but to the hard drive. But at least this mode works...

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