My 1 month old nitro 5 an515-57 laptop trackpad is started to fading.

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Averagegamer
Averagegamer Member Posts: 5

Tinkerer

edited March 2023 in Nitro Gaming

Hello , I have recently purchased a nitro 5(an515-57) only 1 month ago and already started to face some issues like the trackpad is very poor quality it started to fading only in light usage like YouTube in only one month that's kind of disappointing for me and other issue is that I was unable to register my laptop warranty I have tried several times , contacted acer support regarding this issue they needed my invoice so I provided them a invoice pdf but still my laptop is not registered yet . Iam very disappointed by acer . If anybody else is also facing this issues please let me know!👍

[Edited the thread to add issue detail]

Answers

  • Commodore_1995#
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    Can you send a picture of the problem? It's strange that the touchpad faded in such a short time.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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  • Averagegamer
    Averagegamer Member Posts: 5

    Tinkerer

    edited March 2023
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    Capturing that on my camera is tough but I can see it through eyes in some area the trackpad looks new but in some it is shiny . Itied to clean it with microfiber cloth but itis not oil . Will acer change it free or I have to ?

  • Commodore_1995#
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    You have to contact technical support. In what country do you live?time.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Averagegamer
    Averagegamer Member Posts: 5

    Tinkerer

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    So I have find a conclusion , the customer support told me that there is no replacement for this kind of problems I have use the laptop as it is they advised me to use a lamination on trackpad

  • Commodore_1995#
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    Can you send a picture of the trackpad?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)