Acer Aspire Desktop D17W6 Random black screen can't find a resolution anywhere.

Ceridwen999

I have an Acer Aspire Desktop, model D17W6, running Windows 11. Once a day, usually in the morning, it will go to a black screen suddenly while I'm using the computer. I can still hear audio if some is playing, and I can get beeps, so I know the PC is running. I can shut off the monitor and turn it back on and get the Acer logo but it is still a black screen. Sometimes if I wait, the desktop will come back and I can go on about my business as usual. Sometimes it comes back on and some of my programs are closed, like Word, and I lose unsaved work. Sometimes it won't come back and I have to do a hard restart. I have tried replacing my HDMI cable, I purchaed a brand new ACER monitor to replace the HP monitor I had previously hoping it was a compatibility issue, but that hasn't worked. and I have manually downloaded the most recent grapics drivers straight from ACER, completely removing the old drivers first and then installing the new ones. I'm at a loss as to what to do. I can't find this problem anywhere on the web because most people have a problem of a black screen on start up. Mine will start just fine and let me use it for a few hours and then it happens. Some days it doesn't happen at all. There's no rhyme or reason to it. What can I do??

[Edited the thread to add issue detail]

JackE

Search ‘sleep’ in Windows start menu. Click sleep setting near top of menu. Post screenshot of result if possible.

Commodore_1995#

Is your model the xc-830?

billsey

Yeah, D17W6 doesn't tell us anything in regards to the actual model number. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.