brand new aspire 3 running 10/11 will not reboot after recent updates were installed

Barbiebee
Barbiebee Member Posts: 1 New User

Installed updates this morning and now laptop will not start. This laptop was working fine yesterday. Using old chromebook now to find online help

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    1. What is full A3 model number? For example, A315-33?
    2. What was original factory installed operating system Win10 or Win11 or Linux or nothing?

    Jack E/NJ

  • Puraw
    Puraw ACE, Member Posts: 13,182 Trailblazer
    edited March 2023

    Use your USB recovery flash drive with F2 pressing down to boot to the BIOS screen, move the USB drive to the top (2nd last screen Boot Devices), save on exit and Reboot with your USB drive plugged in. Now in WindowsRE (blue screens) you can restore your system to an earlier point. To uninstall the March 14 update you need to use the Command Prompt in Safe Mode (note some updates cannot be uninstalled):

    Start by launching the Command Prompt or Powershell as administrator. Then, type the following command:

    wmic qfe list brief /format:table.
    The above command displays all the system updates installed for Windows 10/11. Identify the update that you want to remove, and then type the following command to uninstall it:

    wusa /uninstall /kb:xxxxxx, where xxxxxx is the identification number of that update
    As an example, let's say that we want to uninstall the update KB5023706. To do that, we should type: wusa /uninstall /kb:5023706 Press Enter on your keyboard and Windows 10/11 loads a dialog window where it asks if you are sure that you want to uninstall that update. Click or tap Yes, or press the Y key on your keyboard, to confirm the action.