i bought acer aspire 5 a515 with a preinstalled windows 11, camera was found not to be working

ahmedgaweesh

acer aspire 5 A515

StevenGen

https://community.acer.com/en/discussion/comment/1187730#Comment_1187730

Take the laptop back to where you bought it from or send it to Acer in your area, this laptop is under under warranty, if the camera is not detected then there could be a few issues like the camera cord is not connected or its lose or its faulty, which you should not try to fix yourself, don’t open the laptop.

brummyfan2

Hi,

Go to Settings, click Privacy and Security in the left pane, click Camera and check whether it looks similar to my picture, also post the picture of Device manager showing the driver version for the camera, please post the full model name of your laptop, like A515-xx.

ahmedgaweesh

This did not work.

Acer Aspire A515-45G

Thank you for help

ahmedgaweesh

when i checked device manager , no cam was found

StevenGen

https://community.acer.com/en/discussion/comment/1187730#Comment_1187730

Take the laptop back to where you bought it from or send it to Acer in your area, this laptop is under under warranty, if the camera is not detected then there could be a few issues like the camera cord is not connected or its lose or its faulty, which you should not try to fix yourself, don’t open the laptop.

ahmedgaweesh

ok , thank you so much