Why is my newly bought refurbished XZ3 XZ273U monitor blacking out?

Bishop1x
Bishop1x Member Posts: 1 New User
edited March 2023 in Monitors

I recently bought refurbished XZ3 XZ273U monitor and it arrived today. I started it up and the performance was as expected with 240hz and 1440p. However as I was using it it began to black out no matter what I was doing. The screen is still on and I can still hear what I am doing but with no display. I have tried different ports, cables, and even gpus. I'm simply at a loss and have no Idea what do. The display does come back if I unplug and plug the display port or power cable back into the monitor and if I turn it off and on, however this only last for around 10 minutes at most.

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Hi @Bishop1x It could be due to an electronic problem, have you tried contacting the seller?
    If you set it to a lower frequency, does the problem reproduce? (try at 120hz and 60hz)
    Greetings.

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