Helios 300 ph315-55 audio issues.

Everything about this laptop is great except for one. I use it for work as well as play. My previous laptop was an Asus. I use an LG-GP9 with it for all of my conference calls (teams/zoom etc). Ever since I switched, people tell me I sound muffled or far away. Nothing has changed ont eh position of my LG device. I tried every usb port even the TB port. I called a co-worker and asked them to describe what it was. He said you sound muffled and there is a fan noise or white noise coming through. I took out my old Asus and set it right on top of the Acer and plugged in the LG device and called him back. He said whatever I did fixed it, I sounded clear again and no fan noise. So it's the Acer. I googled sound problems on Acer and found a host of issues, put nothing specifically about this. If I cannot resolve it I am taking it back. I love it but I can't have this muffled issue as 90% of my job is meetings.

Accepted answers

Commodore_1995#

Do you use any bluetooth headphones? What is the headphone model?

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Commodore_1995#

Do you use any bluetooth headphones? What is the headphone model?

glenroebuck

https://community.acer.com/en/discussion/comment/1186866#Comment_1186866

Sorry I hit yes by mistake. The issue is not fixed. I do use bluetooth headphones - JBL is the brand and the audio is fine. I don't have an issue wtih audio playback this is a microphone issue. It happens with a stand alone speaker mic combo unit connected via USB. There is some kind of feedback or static coming though it.

Commodore_1995#

OK! There are several JBL models. Can you be more specific? Example: JBL Tune 510BT.
Has this problem started recently? Have you tried updating the drivers and bios to try to solve the problem?

glenroebuck

I am not sure you understand. It is not a headphone issue. The issue is with an external sound bar/mic the LG-GP9. It is connected via USB not bluetooth. I mean is you must know it is the JBLClub950NC but again that has nothing to do with the LG-GP9

Commodore_1995#

Does this problem also occur when you plug the headset into the USB port while the battery is being charged?

glenroebuck

It is not a head set it is a USB sound bar with mic. On a different laptop (asus) same set up the people tell me my voice is crystal clear. Plug it into the Helios and boom same app (teams) same device LG sound bar, I sound muffled and soft. I have all the mic settings I can the same and identical. Two Laptops, same OS, same settings, same external device, one is muffled *Acer one is crystal clear, (the old asus model).

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