This is a long shot, but I'm incredibly poor and I want to exhaust all avenues of support before I spend money I don't really have. Yesterday my Nitro 5 (515-54) started bluescreening with WHEA_UNCORRECTABLE_ERROR. It seemed to be connected to using VLC media player, as four of the five crashes happened while I had it open. I game for hours every single day, but this was the first time in a couple of weeks I'd had VLC open. Two of the crashes also involved the laptop being bumped, so then I figured it might be the LCD cable.
But I posted on r/techsupport, and the answer I got there said the error string I got a photo of shows a CPU hardware error. (Photo is here: https://imgur.com/kHmqU4I) Obviously that's a MUCH larger and more expensive problem than a new LCD cable. This laptop is only just over two years old, and only about a month out from the warranty expiring (according to Amazon, where I bought it). And it's a two-year-old machine that gets heavy use, and does get very hot for long periods of time with more intensive games, but it was marketed as a gaming laptop. I figured if anything would need replacing this soon, it would be the fans, or even the GPU.
Would Acer be able to help me with this, even though it's out of warranty? I'm assuming not, but I'm desperate; I don't have $400 for a new motherboard. I think we're still paying this laptop off, in fact, because it was a pretty hefty price tag when we did it. But I'm disabled, and video games are my life, so we went for a model that would be able to handle that and last a good long while. I already had to send this laptop to Acer for repairs TWICE at about the six month point, because it was seriously misbehaving (I don't even remember how, except that it was unusable), and I had to replace the battery and the power cord late last year; the battery because the laptop suddenly stopped detecting it at all, and the cord because the charging was very intermittent. I'm fairly experienced at this point in my life with repairing minor hardware issues, doing upgrades, dealing with software stuff, but this doesn't seem like something I can fix, apart from spending money and installing a new part. I'm kind of freaking out, honestly, so if anyone has any advice or suggestions I'd love to hear them. Thank you.
