Acer USB 3.0 Dock U301 does not detect my monitors

GTU
GTU Member Posts: 1 New User
edited March 2023 in Gadgets & Accessories

I have a 6-month-old Acer docking station (Acer USB 3.0 Dock U301). It has worked great. Now all of a sudden my laptop will not recognize my two additional monitors. I have checked and have the most up-to-date graphics drivers. The monitors both show my Laptop navigation bar, the mouse will not cross over to them, and the laptop will not identify any additional monitors other than the laptop. If I unplug an HDMI cable from the docking station and plug it into the laptop, the laptop will recognize the monitor. Can anyone tell me how to fix this?

[Edited the content to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer

    If I unplug an HDMI cable from the docking station and plug it into the laptop, the laptop will recognize the monitor.

    What happens when you unplug the cable to the docking station but then plug it right back into the docking station?

    Jack E/NJ