HELP! When using Thunderbolt 4 the USB Ports doesn't work in (AN515-58)

superon
superon Member Posts: 5

Tinkerer

edited March 2023 in Nitro Gaming

Hi, I have a problem when I use Thunderbolt 4 on my AN515-58 (i7-12th gen/ RTX 3060).

I plugged my USB C Hub on my Thunderbolt 4 to connect another monitor, I'm using two monitors by the way via USB C Hub (

) and the other one is in the HDMI port.
After plugging the USB C Hub, the USB Ports doesn't work. But if I unplug and replug the USB C Hub on the Thunderbolt 4, the USB Ports works. It's a hassle plugging and replugging
the USB C Hub just to use the USB Ports. Do you have any solution to this one? I already updated the chipset on the website, but the problem is still there.

Any Ideas?
Thank you.

I'm using this USB C hub
[Edited the thread to add issue detail]

Answers

  • Hello! Does the usb-c hub have its own power or is it powered by the usb port? When you say the usb ports stop working, are you referring to the usb ports on the computer or the hub itself?

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  • superon
    superon Member Posts: 5

    Tinkerer

    Hi. I think the Usb-C is powered by Thunderbolt 4 port? And the USB Ports that im referring to is the Laptop's USB Ports.

  • superon
    superon Member Posts: 5

    Tinkerer

    Hi. I think the Usb-C is powered by Thunderbolt 4 port? And the USB Ports that im referring to is the Laptop's USB Ports.

  • I think the hub might be consuming too much power, especially when devices are connected. That's why I asked if this hub has an external power adapter or is it powered by the usb port itself.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • superon
    superon Member Posts: 5

    Tinkerer

    The hub has this PD 87Watts Port.can I plug a usb c charger so it can power up the hub?

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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