Acer Aspire Bluetooth missing from laptop how to get it back on.

Kimberlyy

Hello!

I have an Acer Aspire with Windows 11. This morning my bluetooth was working fine and when I went to use bluetooth this afternoon, it was completly missing from my laptop. I can't figure out for the life of me how to get it back on.

When I troubleshoot bluetooth it says Device does not have bluetooth. Bluetooth is not available on this device. Please try using an external adapter to add bluetooth capability to this device.

There is no way to toggle bluetooth on or off either. I have went into device manager and found bluetooth in hidden devices and there is no option to uninstall it. I went though each bluetooth setting under bluetooth and updated each of them and it said that they were all fine.

We travel lots so having bluetooth is ideal for hotels and HDMI so that we are not constanly getting up. First world problems, I know.

Any help is greatly appreciated. I called support and they wanted me to pay between $80-290 for help/warrenty help. For them to remote help me once they wanted $80.00.

Thank you in advance for any help you can possibly give me. I have spent about 3 hours tonight trying to fix this and figure it out on my own but I am so lost.

[Edited the thread to add model name to the title and issue detail]

StevenGen

https://community.acer.com/en/discussion/680746/bluetooth-missing-from-laptop

What is your laptop model number, also there is a way to toggle BT ON/OFF by doing this; press the F3 key to reengage the BT, if you did this and it didn't reengage the BT, then do this:

If you used the DV >Show hidden devices and the BT driver is there then do this:

Right click on the BT driver (which should be either an Intel, Atheros or MTK wireless Bluetooth) after that click on Properties>Driver>Update Driver>Browse my computer for drivers>Let me pick from a list of available drivers on my computer, then at Compatible drivers choose the last driver version that is listed there and reinstall that driver!

If you don't have any drivers after doing the above and after “DV >Show hidden devices” then look in Control Panel > Uninstall a program if the Bluetooth program is there, if its there uninstall it, if its not there, then go to the Acer Drivers & Manuals and insert your Aspire laptop model (it should be something like A515-xx for an Aspire 5 model) and get the latest Win-11 BT driver from there) and install it, as doing all this will reinstate your BT driver and your BT will work.

Note: If you see in the Acer Drivers and Manuals that your BT driver is an Intel BT then the easiest way to install the latest Intel BT drivers and all Intel drivers for your Aspire is to download the Intel® Driver & Support Assistant as after you install this official Intel scan software it will tell you and install all the latest Intel drivers compatible with your laptop that need updating which include the Bluetooth drive, graphics driver and other Intel components on your laptop.

Good luck and I hope this helps you out, as I've used this method many times and it works 100% as there is no way that your Wi-Fi/BT card is faulty with a new or majority of older and even 10 + years old laptops,as these cards very rarely go wrong or faulty, if after you do all the above and the BT doesn’t come on or work then you have a faulty BT card.