Acer aspire 5 incorrect specs and no support.

Taherkutarwadli
Taherkutarwadli Member Posts: 2 New User
edited March 2023 in Aspire Laptops

Hello Community ,

 I purchased my laptop on 23 July 2022 and after that I am continuously facing trouble in my Laptop.For the past seven months, I have been experiencing multiple issues with the laptop, and despite many complaints to acer customer service department, no one has been able to provide a satisfactory resolution.

I have had the issue escalated to different teams multiple times, but each time, I have been told that the matter is being looked into, and someone will get back to me shortly. However, I am still facing the same issues, and no one has come up with any practical solution.
It is completely unacceptable that I have been dealing with this issue for seven months with no resolution in sight.
Furthermore, I am deeply concerned that the laptop I purchased is not as advertised. The bill clearly states that the laptop I purchased has 16 GB of RAM, but I have been informed by acer support team that my laptop only has 8 GB of RAM. This is unacceptable and a clear violation of my rights as a consumer.As a result of this my case was closed.

Can anybody here guide me with this issue since the customer service that I am receiving here in my country is extremely disappointing and on top of that no team is taking responsibility for the same.

Should I lodge a consumer complaint in my country for the same ?

Lastly I would like to say never buy from acer escpeicailly in India they don't refund not exchange neither provide any services .

[Edited the content to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    You've posted to an Acer users forum, We're not ACER employees and customer service representatives. Acccordingly, you must go to this link, choose your country, click the support link at the top of the country page, enter your serial number id , and use the chatline or phone number provided to try to resolve the issue.

    http://www.acer.com/worldwide/

    Jack E/NJ