Does customer support in the UK actually exist?

bikebore
bikebore Member Posts: 1 New User

I bought a laptop for my son for his birthday. I then realised I ordered the wrong one, cancelled the order and bought another. Acer has sent both orders, taken the money for both orders (nice, thanks for that) and I now cannot reach customer support. Any call to the number is met with “Our offices are currently closed. You can reach customer support between 9 am and 6pm”.

Truly awful. I work in support myself, this is an embarrassment to the trade. Anyone know how on earth to reach these people?

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @bikebore

    J am really sorry for the inconvenience. I will do my best to help you.

    Kindly go through the details from the link given below. Please scroll down and check for telephone support. Please also go through other details from the link given below

    https://www.acer.com/gb-en/support/contact-acer/service-contact

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    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★