Nitro 5 Ctrl, Windows and Alt keys not working

caioapp

I have a Nitro 5 with Windows 11. Yesterday the Ctrl, Windows and alt keys stopped working. The Win key is acting as a play/pause key for videos and the others seem to never activate. If I use a virtual keyboard the keys work fine. I checked Nitrosense and the Windows key config is off (when I turn it on, the key doens't play/pause videos anymore). I can't activate any of the shortcuts that use those keys.

[Edited the thread to add model name]

William_mk2

@caioapp

Regarding keyboard issue.. 

Try windows x 

go to device manager 

expand keyboard 

right click on keyboard driver - uninstall 

Restart the computer 

It should work fine.. 

William_mk2

@caioapp

Sometimes a simple system restore will fix the issue.. 

Try windows x

click on power shell admin or command prompt admin 

type rstrui

chose an earlier date on which your computer was working fine  

click on next, finish, yes

It will restore your computer to an earlier date 

if you get an message - system restore not completed - click on close 

It will show you all the icons..

Try and check whether it is working now ..

caioapp

Tried uninstalling - didn't work.
Tried restoring - I only have one restoration point and it is from today when it was already malfunctioning.

William_mk2

@caioapp

If it is still not working

Try windows + r  - On the run window

Type control

It will go to control panel

Click on User accounts

Again click on User accounts

Manage another account – Add a new user in PC settings - Click on add someone else to this PC or Click on “Make changes to my account in PC settings”

Go to Family & other users

Go to Other users

Click on add someone else to this PC

Click on “I don’t have this person’s sign in information

Click on Add a user without a Microsoft account

Type the user name and password

Click on the user – change account type

Change the Standard user to Administrator

Click on ok

Sign out and Sign in as new user

You can even create a Microsoft account instead of local account.

Sign out and Sign in and it should work fine

William_mk2

@caioapp

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything

chose keep my files 

chose the account - type the password - click on local reinstall - click on reset 

It will be in progress.. 

login to computer and start using the computer. 

If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 

chose remove everything 

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot  -  click on reset this pc

click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset

It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

It will reinstall windows. 

If the just remove my files is not working..

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.