Acer Predator Helios 300 screen is scratched when closed. What should I do?

Some_Guy
Some_Guy Member Posts: 2 New User
in Monitors

I stowed my laptop in a bag for travel, it was left lying down in the back of a car, with nothing on or around it. There was also no substantial bump during the trip that should have damaged it. Upon reaching my destination, I opened the laptop and noticed a scratch or crack running to the corner of the screen. I chose to ignore it at the time and I made the trip back home in the same conditions. No further damage was apparent. However, the next day, despite me babying the laptop until this point, I opened the laptop to see the damage had doubled in size! I have been very cautious with this device and I want to know what is causing this. As far as I know, damage is only done when the laptop is closed. Is there anything I can do to fix this?

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Hi @Some_Guy Waiting for more answers that can help your query, the problem can also be caused by a difference in pressure, this is when you go from a sea level to a mountain level, another reason may be sudden changes in temperature , in the rear was exposed to cold and heat with a sudden change in temperature?

    The last reason that I can think of is a blow, but this has already been commented that it has not happened, although it may be that a previous blow that was not visible at that moment has ended up appearing favored by what I have told you, pressure, temperatures or vibrations.

    Greetings.

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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    Can you provide the computer model and send a photo of the damage?

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  • Some_Guy
    Some_Guy Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1182392#Comment_1182392

    I did go up mountains on my trips, if that could be the culprit.

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