My Acer Aspire F15 572G 764T refuses to shut down sometimes.

Nowi276

I own an Acer Aspire F15 (model F5 572G 764T). I bought it in 2015 and I’m keeping it very well in good condition. However, I’m concerned at the laptop not shutting off properly. All I get is a black screen, the fans whir lightly, and both the power and battery lights on the front of the laptop are still on. 😣 This has been happening 3 months since I first bought the laptop. I sometimes have to hard shut it by holding the power button for so long. Sometimes it shuts off normally. What can I do to resolve this without tampering with Windows registry / hive settings?

I remember doing this with my Sony Vaio and it greatly impacted the hive settings, flunking it over.

Any help is appreciated! 😊

[Edited the thread to add model name]

leonaip

https://community.acer.com/en/discussion/679711/my-acer-aspire-f15-refuses-to-shut-down-sometimes

do a System Restore

or

restore to factory image / recovery image

or

have a clean installation of Windows 11

else

return it to the store where you bought it and avail warranty

Nowi276

Hi Leonaip, sorry for the late reply.

do a System Restore

I could do that but I'm in the need for saving all of my work on a drive which takes a lot of time since I'm a storage freak.

restore to factory image / recovery image

I currently dont have empty CD discs to burn an image of Windows 10 ISO on it.

have a clean installation of Windows 11

My laptop is older and does not have the efficiency to run Windows latest OS. Though Windows 10 still gets thier updates, it seems to run fine on that OS.

return it to the store where you bought it and avail warranty

Currently vacationing in another country and about to move to another country. I cant afford to fly back to Switzerland where I first bought the laptop from and return it to the store. Plus the two years warrenty already expired.

These are all of the things that I could do to fix my laptop but I dont have the tools to fix it. But I greatly appriciate your answer. :]

Puraw

Hi @Nowi276

Buy a cheap external USB backup SSD case in any department/computer store, same size of your internal SSD (250GB?) and If you don't yet have one, buy also a 10 GB USB flash drive ($5) to make a “Recovery Drive” in Windows10 (Control panel, W7 backup, Create a recovery drive). This will take 30 minutes. You need this USB recovery drive incase your system hangs after a reset or recovery job or cannot logon to Windows anymore.

Next step: Download the free EaseUS Todo backup program for Widows10:

https://www.easeus.com/backup-software/tb-free.html

Install EaseUS and make a backup from your SSD to the external SSD drive, there is plenty of online help and good e-mail support. This backup can be mounted later to Windows10 (E:/ partition) using your EasUS program and W10 File Explorer you can then copy all your personal files to your C: drive in minutes. The E: partition and backup file will disappear after you unmount/eject.

To reset your Windows10 system type “Recovery Drive” in the Search box and either Recover or Reset your system (I recommend to Reset without losing your files). You still may lose some files but you can easily get those back after you mount your backup from the external SSD.😉

leonaip

Hi Leonaip, sorry for the late reply.

• Hello there mate @Nowi276… that's okay, no worries

do a System Restore

I could do that but I'm in the need for saving all of my work on a drive which takes a lot of time since I'm a storage freak.

• no need because the files will not be erased when doing a system restore, only some installed programs and settings will be affected if there is any

restore to factory image / recovery image

I currently dont have empty CD discs to burn an image of Windows 10 ISO on it.

• CDs and DVDs are obsolete nowadays, use a good usb flash drive to burn Windows 10 ISO. use rufus

have a clean installation of Windows 11

My laptop is older and does not have the efficiency to run Windows latest OS. Though Windows 10 still gets thier updates, it seems to run fine on that OS.

• try Windows 7 or Windows Vista or Windows 8.1… yeah, much better if you use the same operating system that came pre-installed with laptop when you bought it

return it to the store where you bought it and avail warranty

Currently vacationing in another country and about to move to another country. I cant afford to fly back to Switzerland where I first bought the laptop from and return it to the store. Plus the two years warrenty already expired.

• ok, then you can approach any skilled tech in any accredited Acer service shops/centers and let them troubleshoot the problem

These are all of the things that I could do to fix my laptop but I dont have the tools to fix it. But I greatly appriciate your answer. :]

• ok, good luck mate 😉