ASV15-1B 2: Problems with the SpatialLabs TrueGame, application runs but no menu or anything appears

CAD_Forge

Good day!

I've had the ASV15-1B for a few days now and unfortunately have 2 big problems with it.

1.) The "SpatialLabs TrueGame" software simply cannot be started. I tried the software on 3 PCs, unfortunately the same problem everywhere.

Application runs but no menu or anything appears. All other SpatialLabs software applications work.

2.) As soon as the "SpatialLabs Experience Center" software is started, my system hangs every few seconds.

Unfortunately, this is also the case on 3 different computers. All use Windows 11, one RTX3090, one RTX4090 and one T2000 Quadro Notebook. The behavior is 100% due to the software, as soon as I stop the service the system no longer hangs. As soon as I start the software again, the system hangs.

I'm also happy to take a screen capture and submit it.

Thanks in advance.

Best regards,

Reinhard *********

[Title edited to add issue detail]

[Edited comment to delete personal information]

aalkaabi

Hi,

I had a similar problem myself when I bought the screen. I tried it on two different computers, and it didn't work; and actually worked on the third one with windows 10 pro. What I did after that, was I formatted my main gaming pc and installed a fresh windows 11 home. Everything worked fine from there. I hope that helps.