audio not working on chromebook 514 CB514-1H-C8PA after installing windows

mak7us
mak7us Member Posts: 3 New User
edited February 2023 in Chromebooks

Hello! I installed windows 10 on my acer chromebook 514 ( CB514-1H-C8PA ). but, i dont have sound on it. Does someone know, what is the problem, and how to fix it? Like some drivers or what. Thanks for help.

[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Likely you are missing drivers, but since the system wasn't designed to run Windows it might have hardware installed that doesn't actually have Windows drivers. Your system uses a Dialog Semiconductor DA7219 for the audio chip and Maxim Integrated MAX98357 for the codec. When you go into Device Manager there should be either devices with errors or ones marked as unknown device. Open the properties of each, go to the details tab and show us the contents of the Hardware ID for each. From that we might be able to find a driver. If those components weren't designed to be used on Windows then there may not be drivers available and you will have to go with an external sound card in one of the USB ports.

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  • mak7us
    mak7us Member Posts: 3 New User

    Okay, here it is:

    There was 6 unknown devices


  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    We need the Hardware ID entry for each, use the pull down menu "Property" to select Hardware IDs to show the values.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mak7us
    mak7us Member Posts: 3 New User

    I think it must be this

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Nope, we still need the hardware IDs.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.