Touchpad mouse dont work. The device didn`t start(mouhid) is the message from Elan12C Filter driver.

catalin2007
catalin2007 Member Posts: 4 New User

Is it any solution for this problem?

Answers

  • Jack22
    Jack22 ACE Posts: 4,200 Pathfinder

    @catalin2007

    May i have the model number of your unit?

    Click on 'Yes' if the comment answers your question!
  • catalin2007
    catalin2007 Member Posts: 4 New User

    Thank you for your answer. Problem solved with Fn+F10.

  • catalin2007
    catalin2007 Member Posts: 4 New User
    edited June 2023

    This is my laptop. Again, touchpad mouse is not working. What can I do ?

    [Edited the content to hide sensitive information]

  • catalin2007
    catalin2007 Member Posts: 4 New User

    Suplimentary informations :

  • Puraw
    Puraw ACE, Member Posts: 14,505 Trailblazer

    Hi Catalin
    Are you using an USB mouse now? Make sure it is working because I will advise you to uninstall the 12C filter and everything related to Touchpad so if you have no working mouse now you will have no longer control over your laptop.
    Open device manager and uninstall the following 3 drivers (red circles):

    Reboot and let Windows reinstall the 2 drivers automatically.

  • billsey
    billsey ACE Posts: 34,932 Trailblazer

    If that doesn't work for you, uninstall them again, but before the reboot install the ELANTECH touchpad drivers from Acer's support site. Then reboot and retry. Also make sure you don't just have the touchpad turned off again with the Fn-F10.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.