I got Acer Cestus 350 as gift but it is not connecting to 2.4Ghz receiver and not working wireless

heix85
heix85 Member Posts: 8

Tinkerer

Mouse is only usable with USB cable and not connecting to wireless usb receiver.

Wireless receiver is detected by PC and it is also visible under bluetooth devices.

Mouse also does not have connect button like other wireless mouse to reconnect to wireless receiver.

Is there any option to reconnect to wireless receiver? Press long some button or button combination or reset mouse?

Answers

  • heix85
    heix85 Member Posts: 8

    Tinkerer

    is there any button combination to turn 2.4ghz pairing mode on or Acer engineers forgot this button?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    edited February 2023

    @heix85 make sure the bottom switch is turned on, mouse is fully charged, and try to install the Acer QuarterMaster app http://go.acer.com/quartermaster

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
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  • heix85
    heix85 Member Posts: 8

    Tinkerer

    Quartermaster I have, and mouse is turned on, visible under Bluetooth devices and in device Manager. Also tried with different PC-s. Also tried deleting and reinstalling driver's. Also found that this mouse is a copy of cheap ajazz 305i pro (worth 30-40 Eur) . Acer selling it 100+ EUR.

  • They are very similar. I never met the ajazz brand.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • strykerpsg
    strykerpsg Member Posts: 3 New User

    Did this ever get resolved? I can't even get the Ajazz to show up in bluetooth. Same description, installed Quartermaster, re-booted the computer and nothing, unless I plug in with USB cable.

  • heix85
    heix85 Member Posts: 8

    Tinkerer

    Since I got it as a gift I did not have receipt and Acer did not provide any support although they could check SN and warranty 🥴😟.

    Have been using by wire.