Acer Aspire 5 a515-45-r74z randomly reboots when I'm working

Chyngyz
Chyngyz Member Posts: 4 New User
edited February 2023 in Aspire Laptops

Hello! I bought Acer Aspire 5 a515-45-r74z Ryzen 5 5500U month ago.

It was working perfectly about a week and then, when I was working, it just shutted down and rebooted like nothing happened. At first, i thought it was just one time thing. After a week it happened again and again. It happens once in a week or 2-3 days, and it really annoys me. Laptop just shuts down quickly and it turns back on after a second. Please, can anyone help? Maybe someone has already experienced this?

[Edited the thread to add model name to the title]

Answers

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder

    @Chyngyz

    First turn off the laptop and remove the charger. Than look at the back of the laptop you can see a pin hole. Find something thinner than a paper clip and put it in the pin hole and press and hold it for 30 seconds. Than use your laptop and tell us do you still have the issue.

    Look at the below picture for reference.

    pin.JPG


    Click on 'Yes' if the comment answers your question!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited February 2023

    many brazilian users are facing this problem too: https://community.acer.com/pt/discussion/comment/1174977#Comment_1174977

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Chyngyz
    Chyngyz Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1178310#Comment_1178310

    Okay, I'll try to use it some time and reply. Thanks!

  • Chyngyz
    Chyngyz Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1178310#Comment_1178310

    Hi! Laptop worked normal for a month, but day before yesterday and today it happened again. After restart windows lockscreen says smth like "you entered wrong password many times", i think it's all because windows.

  • Dimas80
    Dimas80 Member Posts: 22 Networker

    My acer-aspire-5-a515-45-r4p7 laptop has exactly the same problem.
    For a long time I could not understand the reason for spontaneous reboots, but I noticed that the laptop often reboots when the notification sound from the messenger plays, then I realized that the problem was in the sound card. To check, I disabled the sound card in the device manager and the reboot stopped.
    I tried many versions of Realtek drivers, none of the drivers solved the problem.
    Have you solved the problem?

  • Chyngyz
    Chyngyz Member Posts: 4 New User
    edited March 2023
    https://community.acer.com/en/discussion/comment/1185987#Comment_1185987

    After rebooting again after a month I tried “battery reset pinhole” method from first comment and laptop working fine for a week now, so I think that I'm just gonna repeat this thing every month, if it isn't solves😐️

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    These unexpected reboots are usually caused by incorrect or incompatible drivers, but you have to prove who is the cause, one method is the one commented by Dimas80.
    It can also be caused by memory problems, either due to a module change or because some incorrect driver is not capable of mapping correctly.
    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Dimas80
    Dimas80 Member Posts: 22 Networker

    yes, I added memory. Memory tests and stress tests do not find any errors. Memory was added on the first day of use, and problems with rebooting appeared after a few months. probably has the intention to remove the added module to test this hypothesis.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    Okay, try and tell us, thank you very much.
    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Dimas80
    Dimas80 Member Posts: 22 Networker

    Removed additional memory module. The reboots didn't stop. So far, the only thing that works is disabling the sound card.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    Have you tried removing the sound driver and letting windows install a generic and see if the reboots continue?

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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