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Here's the Info:
Aspire A515-56
21103655834
NXAASAA00421108ECE3400
Here's the Scoop:
1) Had Acer Swift SF114-32 from Acer Re certified Service. Love it. No problem Except pesky 2nd external monitor magical mystery requirements. Yeah, Acer!π
2) Lots of productive use but at the planned obsolescence wall day after layoff and I needed a functioning, reliable laptop for all things job search including interviews with zoom.
3) Went Acer Re certified again and got this Aspire A515-56, good machine. Fine machine but here come the issues and "please" if anyone can help:
If someone can assist, that would be great. If not ok I will still pursue. I'd go to Acer tech support, but they won't have me with this purchase, and Acer Re certified sends me to Acer Sales. Thanks.
Let's address the Zoom issue first. Open Control Panel. Search 'sound'. Click 'change sound card settings' in left pane. Click playback tab. Right click speaker icon properties. Click advanced tab. Uncheck mode and acceleration options. Then click OK. Then click recording tab. Right click mic properties. Click enhancement tabs. Dissable enhancements. Click OK.
Your laptop natively supports one independent external display via the HDMI port. It should also support another independent external display via a USB port but an active USB-to-video signal converter must be used since none of the USB ports natively support alternate mode video signal outputs. The preferred resolution is 1080p for most monitors.
Thanks for the report & link. I'll add the link to my list π
FAQ & Answers
Let's address the Zoom issue first. Open Control Panel. Search 'sound'. Click 'change sound card settings' in left pane. Click playback tab. Right click speaker icon properties. Click advanced tab. Uncheck mode and acceleration options. Then click OK. Then click recording tab. Right click mic properties. Click enhancement tabs. Dissable enhancements. Click OK.
Your laptop natively supports one independent external display via the HDMI port. It should also support another independent external display via a USB port but an active USB-to-video signal converter must be used since none of the USB ports natively support alternate mode video signal outputs. The preferred resolution is 1080p for most monitors.
Thanks for the response Jack. Your direction fixed the Zoom issue and improved the video issue. So I understand about the USB-to-Video Signal Converter now. I will obtain one and let you know how it goes. Have a great day.
Mike P/NC
Hi JackE. Happy to report you solved monitor issue too. I'm up and running. Here is a link to the product I purchased from Amazon. Thanks so much for reaching out and resolving these issues. It is greatly appreciated.
https://smile.amazon.com/dp/B0725K1MHH?psc=1&ref=ppx_yo2ov_dt_b_product_details
Thanks for the report & link. I'll add the link to my list π