PT515-52 After a recent update my onboard laptop keyboard not working

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Yyezus
Yyezus Member Posts: 3 New User
edited February 2023 in Predator Laptops

I had recently "3 weeks ago" upgraded to windows 11 and everything was fine. After a recent update my onboard laptop keyboard is no longer working. I have tried to reset all the drivers, searched for updates, uninstalled and reinstalled predator sense, and pretty much every other fix I can find on the web. Has anyone had any success fixing this issue?


I have an external blue tooth keyboard that works, but I do like using the on board when I can and it would be nice to get this fixed.

 [Edited the thread to add issue detail]

Answers

  • Yyezus
    Yyezus Member Posts: 3 New User
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    All drivers including those provided on the acer site are up to date. BIOS up to date, not sure what else to do.

  • Yyezus
    Yyezus Member Posts: 3 New User
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    Got it after 3 hours!


    Weirdly enough it was the chipset intel driver. Nothing had changed so the update by windows 11 must have caused this issue. For anyone else who has this issue good luck. Go through every driver first on the acer site and then do it a 2nd time.

  • William_mk2
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    @Yyezus


    It looks like a software issue.


    I understand you say "Got it after 3 hours!"


    Next time if you face the same issue..


    Sometimes a simple system restore will fix the issue.. 


    Try windows x

    click on power shell admin or command prompt admin 

    type rstrui

    chose an earlier date on which your computer was working fine  

    click on next, finish, yes

    It will restore your computer to an earlier date 

    if you get an message - system restore not completed - click on close 

    It will show you all the icons..

    Try and check whether it is working now ..


    Regarding keyboard issue.. 


    Try windows x 

    go to device manager 

    expand keyboard 

    right click on keyboard driver - uninstall 

    Restart the computer 


    It should work fine.. 


    If it is still not working as informed please install the chipset driver.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
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    @Yyezus


    I understand you say " After a recent update my onboard laptop keyboard is no longer working"


    It looks like a software issue.


    I understand you say "Got it after 3 hours!"


    Next time if you face the same issue..


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 


    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 


    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress


    Note:


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost


    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 



    You can also do the recovery in an alternative way..



    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..


    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot - click on reset this pc

    click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

    It will be in progress 


    If the keep my files option is not working 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 


    If the just remove my files is not working.. 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 


    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★