New battery not charging chromebook How can I get the new battery to work?

KD145

Old battery was lasting only a few hours so I bought a replacement. When I installed the new one and plugged it in the battery icon disappeared and the charging light is blinking red. I had been able to use the chromebook while it was plugged in but not anymore. When I put the old battery back in everything works fine (except the charge doesn't last long) The summary: old battery works as it always had; new battery doesn't work at all. How can I get the new battery to work?

 [Edited the thread to add issue detail]

StevenGen

https://community.acer.com/en/discussion/678749/new-battery-not-charging-chromebook

You have to realise that most to 95% of all eBay and Amazon batteries are refurbished old batteries that are made in China, they are cheaply refurbished and some laptop and especially smartphone replacement batteries are down and out DANGEROUS as they explode, as they don't have a CUT OFF changing circuitry to turn the charging off when the battery is fully charged. Be very careful when you buy a COPY BATTERY replacement as they don't last and perform many funny things on laptops and smartphones, as some are downright dangerous and are like bombs, these batteries are not controlled and/or checked by any authorities to comply to any safety standards and regulations. My advice to you is this, buy a genuine Acer Chromebook Battery from either Acer or a reputable Acer retailer.

William_mk2

@KD145

Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  They will help you to get the right battery which is designed for your computer.

If your chromebook is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  They will help you to get the right battery which is designed for your computer.  For the parts which are not available on Acer store, you have to contact local store.

KD145

Thank you for your help.. This battery- AC15A3J -isn't in the Acer store or in any local retailers.

William_mk2

@KD145

Please check on the internet. Try to order it online from amazon, ebay or any other website.

Please try your best to order it online or check a local store in different place.

You are Welome !

billsey

If you tell us your Chromebook model number (it's on the same sticker as your serial number) we can look up the correct battery for your model.

RonSay

Hello KD145 (and others),

I have the SAME problem (with Acer CB3-431).

Does anyone have a solution or suggestions?

Thanks, Ron

Puraw

Original Acer Chromebook 14 CB3-431 (N16P1) AP13J4K Battery ($37)
https://www.ebay.com/itm/234949741420

billsey

Acer actually has two part numbers:

The only difference is the manufacturer.