Huge battery drain when off - Acer Nitro 5 AN515-45-R7LR

eksjedi
eksjedi Member Posts: 10

Tinkerer

edited January 2023 in Nitro Gaming

Hi All !!

So I've recently bought laptop Acer Nitro 5 AN515-45-R7LR with Ryzen 5 5600H, NVidia RTX3060 and 16 GB RAM running on Windows 10. After a while I've noticed that whenever I want to use computer it totally out of battery. I've started to learn, what might be the reason that it drains battery when it's off, and after some googling I've updated BIOS to latest V1.10, turned off USB charging, turn off all wake on power options in BIOS, disabled "Turn on fast startup" option and done some other stuff that none of them worked. 

It seems that battery loss when computer is off is around 7% / 1hour... 

If somebody got some other ideas except using warranty option I'll appreciate it :) 

[Edited the thread to add model name to the title]

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,086 Trailblazer

    Hi,

    Could you please download and install HWmonitor, run it and post the picture of Battery section after fully charging the battery.

    HWMONITOR | Softwares | CPUID


  • eksjedi
    eksjedi Member Posts: 10

    Tinkerer

    Sure !!! 👍️

  • eksjedi
    eksjedi Member Posts: 10

    Tinkerer

    Here it goes...

  • brummyfan2
    brummyfan2 ACE Posts: 28,086 Trailblazer

    Your battery seems fine and you don't need to do anything, if you turn off mains during nights, leave it on and see whether it discharges.

  • eksjedi
    eksjedi Member Posts: 10

    Tinkerer

    I'll unplug everything and turn it off now and lets see what will be battery level somewhere around 9 p.m . (CET+1)

  • eksjedi
    eksjedi Member Posts: 10

    Tinkerer

  • brummyfan2
    brummyfan2 ACE Posts: 28,086 Trailblazer

    Leave the laptop switched off but don't turn off the AC adapter, leave the mains on and see the drain in the morning.

  • eksjedi
    eksjedi Member Posts: 10

    Tinkerer

    edited January 2023

    I don't really get the idea... if I'll turn off laptop and leave it with ac adapter connect at night it will be fully charged in the morning... ;)


    If the battery is 57W the laptop when turn off is taking 4W/h

  • brummyfan2
    brummyfan2 ACE Posts: 28,086 Trailblazer

    Yes, you are right, I didn't of that 😯 OK, give this a try, go to Device Manager, expand Batteries, right click Microsoft ACPI-Compliant Control Method battery and select Properties, move to Driver tab and uninstall the driver, reboot and let Windows install the driver.


  • eksjedi
    eksjedi Member Posts: 10

    Tinkerer

    Done... let's see the result in the morning ( now battery is 62%)

    In powercfg /batteryreport (in cmd) it shows that my computer is suspended not really shutdown... maybe that's the problem...

  • eksjedi
    eksjedi Member Posts: 10

    Tinkerer

    Hi,

    thats not it :/

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @eksjedi


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @eksjedi


    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @eksjedi


    If you are still facing the same issue,


    So it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions


    1. With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
    2. Turn the machine back on.
    3. Disconnect the AC adapter.
    4. Use battery power until the battery-low warning appears.
    5. Reconnect the AC adapter and fully charge the battery again.
    6. Follow these steps again until the battery has been charged and discharged three times.


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @eksjedi


    If it is still not working then you might have to replace the battery.


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • eksjedi
    eksjedi Member Posts: 10

    Tinkerer

    Ok I've done the first step.

    1. reset battery by holding power off 1 min.
    2. fully charged
    3. uninstalled everything under battery tab


    I'll turn it off for few hours and lets see if this helps ;) now battery level is around 95%


    BTW. Thank you guys for help :)

  • eksjedi
    eksjedi Member Posts: 10

    Tinkerer

    edited January 2023

    after 6 hours in off state it shows 54% so battery went down by 40%. I left it on the pillow and now I've noticed that back off the laptop ( where fans are located ) was warm so it is doing something in the background...