Huge battery drain when off - Acer Nitro 5 AN515-45-R7LR

HWMONITOR | Softwares | CPUID

Hi,

Could you please download and install HWmonitor, run it and post the picture of Battery section after fully charging the battery.

Sure !!! 👍️

Here it goes...

https://community.acer.com/en/discussion/comment/1176975#Comment_1176975

Your battery seems fine and you don't need to do anything, if you turn off mains during nights, leave it on and see whether it discharges.

I'll unplug everything and turn it off now and lets see what will be battery level somewhere around 9 p.m . (CET+1)

2023-01-28 20_36_41-.png

2023-01-28 20_37_46-Window.png

2023-01-28 20_38_23-Window.png

battery is ok... but still around 7% / hour ...

:/

Leave the laptop switched off but don't turn off the AC adapter, leave the mains on and see the drain in the morning.

I don't really get the idea... if I'll turn off laptop and leave it with ac adapter connect at night it will be fully charged in the morning... ;)

If the battery is 57W the laptop when turn off is taking 4W/h

https://community.acer.com/en/discussion/comment/1177057#Comment_1177057

Yes, you are right, I didn't of that 😯 OK, give this a try, go to Device Manager, expand Batteries, right click Microsoft ACPI-Compliant Control Method battery and select Properties, move to Driver tab and uninstall the driver, reboot and let Windows install the driver.

Done... let's see the result in the morning ( now battery is 62%)

In powercfg /batteryreport (in cmd) it shows that my computer is suspended not really shutdown... maybe that's the problem...

Hi,

thats not it :/

@eksjedi

I am really sorry for the inconvenience.. Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Try windows x

go to device manager

expand Battery

right click on all the items below battery – uninstall

Restart the computer

It should work fine..

@eksjedi

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

@eksjedi

If you are still facing the same issue,

So it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions

With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
Turn the machine back on.
Disconnect the AC adapter.
Use battery power until the battery-low warning appears.
Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and discharged three times.

@eksjedi

If it is still not working then you might have to replace the battery.

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country. On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired. There will be charges for repair.

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop. You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store. For the parts which are not available on Acer store, you have to contact local store.

Ok I've done the first step.

reset battery by holding power off 1 min.
fully charged
uninstalled everything under battery tab

I'll turn it off for few hours and lets see if this helps ;) now battery level is around 95%

BTW. Thank you guys for help :)