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A315-23-R4L4-N18Q13 Any way to upgrade ram past 12 GB?

Hello! I really want to upgrade my laptop's memory but I am wondering if I can get past this 12 GB limit.

I don't understand where this limit comes from, I cannot find it mentioned in the manual.

I've seen people mention that the BIOS won't see more than 12 GB, and other claiming there's no issue.

What gives?

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